Need Seasonal Support? Your Worries Are Over
Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
What It Takes to Build a Successful Brand Ambassador Program
Influencer marketing and ambassador programs dominate the business side of social media. Partnerships with...
Influencer marketing and ambassador programs dominate the business side of social media. Partnerships with influential people have always been an effective marketing tactic, but aligning with micro or nano influencers, ambassadors, and super users has tremendous strategic...
Director Profile: Stephen Dunne
We last checked in with Stephen Dunne in a 2017 Account Manager Spotlight article here in the ModSquad blog....
We last checked in with Stephen Dunne in a 2017 Account Manager Spotlight article here in the ModSquad blog. He’s been a very busy fellow since then, playing a key role in ModSquad’s continued European expansion and shepherding scores of …
The 2020 Mod Games Show ModSquad’s Team Spirit
Let’s state the obvious: The global pandemic has changed how we work — and how we play. Remote working is a...
Let’s state the obvious: The global pandemic has changed how we work — and how we play. Remote working is a natural part of ModSquad’s culture, so the Mods are well-equipped to thrive in this new world, where working from …
Our Many Mod Talents and Hobbies
It’s been an interesting year, one that has given many of us more time to explore new and different pastimes...
It’s been an interesting year, one that has given many of us more time to explore new and different pastimes and projects. Our Mod crew is no different. Over the years, we’ve explored the incredible passions and abilities of those …
ModSquad’s 2020 Extra Life Efforts
Care. It’s a key element to all that we do here at ModSquad. Whether it’s moderation, community management,...
Care. It’s a key element to all that we do here at ModSquad. Whether it’s moderation, community management, customer service, or social media, many of the actions we take make the virtual world a better place. It’s not surprising that …
Case Study: Roll20 and ModSquad — The Adventure of Player Support
MODSQUAD HELPS GAMING COMPANY SCALE TO MEET 500% INCREASE IN SUPPORT REQUESTS Roll20 is a perfect solution for...
MODSQUAD HELPS GAMING COMPANY SCALE TO MEET 500% INCREASE IN SUPPORT REQUESTS Roll20 is a perfect solution for those who want to take part in roleplaying games (RPGs) with people in other areas. It’s a virtual tabletop for games like …
Mod of the Month — August 2020
Customer service is first and foremost about people. At ModSquad, we’re fortunate to have great people with a...
Customer service is first and foremost about people. At ModSquad, we’re fortunate to have great people with a genuine desire to help others. Our August Mod of the Month has been providing superior customer support for the last three years, …
Tone: How to Nail It
Our personalities are unique, individualistic, and driven by layers of perspective. We speak a certain way, use...
Our personalities are unique, individualistic, and driven by layers of perspective. We speak a certain way, use specific words to convey what we’re thinking, and change our tone depending on the circumstance. And it translates to our presence in the …