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Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Facebook Groups and Pages: Which Is Better for Engagement?
You have a great product or service. You need to get the word out and start creating buzz around your brand,...
You have a great product or service. You need to get the word out and start creating buzz around your brand, but since social media changes at such a rapid pace, you’re unsure of where to start. Every social platform …
ModSquad Celebrates the Tokyo 2020 Olympics
After a one-year postponement due to the COVID-19 pandemic, the wait is over. The Olympic Games are finally...
After a one-year postponement due to the COVID-19 pandemic, the wait is over. The Olympic Games are finally underway and for the second time in its history, the games will take place in Tokyo, Japan, with select events (cycling, marathons, …
Mod of the Month — July 2021
If there’s one thing that we’re sure of, it’s that there’s no shortage of variety here at ModSquad....
If there’s one thing that we’re sure of, it’s that there’s no shortage of variety here at ModSquad. Over just the last year alone, we’ve had the opportunity to introduce exceptional Mods who had been working with us for just …
Industry Best Practices for Text-Based Support, Part II
Companies known for their fantastic tech support are typically on the forefront of technology. They understand...
Companies known for their fantastic tech support are typically on the forefront of technology. They understand that embracing new tech and leaning into their customers’ adoption of those advancements will only further endear them to their most loyal patrons. To …
Industry Best Practices for Text-Based Support
Behold the simple text message. It’s ubiquitous in our everyday lives, a vital connector between us, our...
Behold the simple text message. It’s ubiquitous in our everyday lives, a vital connector between us, our friends and families, and (more and more) the companies we do business with. Customer support via SMS (which stands for Short Message Service, …
Account Manager Spotlight — Mike Poe
It’s always a joy to watch our ModSquad coworkers enjoy real success in their careers. Take Mike Poe, for...
It’s always a joy to watch our ModSquad coworkers enjoy real success in their careers. Take Mike Poe, for instance. He’s a great example of someone finding his groove and excelling in whatever position he’s in. Having started as a …
ModSquad Takes Home the Gold in the 2021 Globee Awards
We’ve got to say, winning a prestigious industry award never gets old. If it seems like every season is...
We’ve got to say, winning a prestigious industry award never gets old. If it seems like every season is awards season here at ModSquad, you’re not wrong. We work 24/7/365, and the honors seem to come our way on a …
Where Do Parents Go When They Have Gaming Questions? Social Media
In her role as Director of Content, Patricia Diaz ensures that the ModSquad content and tone are consistent...
In her role as Director of Content, Patricia Diaz ensures that the ModSquad content and tone are consistent across all platforms. When Patricia isn’t obsessively checking grammar, she flexes her pastry chef skills in the kitchen by baking cakes and …