New client spotlight: Kalderos Healthcare Software
Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Mod of the Month — January 2022
With the new year underway, we head to South Carolina to meet our first Mod of the Month of 2022. Say hello to...
With the new year underway, we head to South Carolina to meet our first Mod of the Month of 2022. Say hello to Jazmine M! Jazmine is working on several customer support and moderation projects, helping customers via email, live …
Data Privacy Predictions for 2022
ModSquad’s Vice President, Privacy and Legal Affairs, Stephen Kline offers insights into the latest...
ModSquad’s Vice President, Privacy and Legal Affairs, Stephen Kline offers insights into the latest happenings in online privacy heading into Data Privacy Day. Last month, we offered ModSquad’s 2022 Digital Predictions, our preview into what we’re anticipating in the...
People of ModSquad – January 2022
Here on the Mod Blog, we love to remind our readers of all the amazing things that our team can do. Still, no...
Here on the Mod Blog, we love to remind our readers of all the amazing things that our team can do. Still, no one may know ModSquad’s potential better than the man responsible for pitching those talents to both new …
WFH Is Here to Stay – Tips for Managing Remote Teams
ModSquad paved the way with a work from home (WFH) model since 2007. It’s one of the cornerstones of our...
ModSquad paved the way with a work from home (WFH) model since 2007. It’s one of the cornerstones of our service offerings. Yet for the larger business community, remote work was the exception rather than the rule. Now here we …
Account Manager Spotlight – Mark Concannon
Our Account Manager Spotlight features someone who’s a familiar face to Mod Blog readers. It was just three...
Our Account Manager Spotlight features someone who’s a familiar face to Mod Blog readers. It was just three years ago that we profiled Mark Concannon as our Project Manager of the Quarter; now he’s an Account Manager. Having started with …
ModSquad’s 2021 Digital Predictions — How’d We Do?
As is our January tradition here on the ModSquad Blog, we like to take a look back at the predictions for the...
As is our January tradition here on the ModSquad Blog, we like to take a look back at the predictions for the digital space that we made 12 months earlier and see how we fared. With the book closed on …
Surprise and Delight: How to Turbocharge Your Customer Support
“Surprise and delight” is a mainstay of customer service. It’s a strategy that will allow you to...
“Surprise and delight” is a mainstay of customer service. It’s a strategy that will allow you to not only deliver on customers’ expectations but exceed them — ideally, in a way that they don’t expect. Remember back in 2020 when …
Welcome, 2022! Our New Year’s Resolutions
While we’ve already kicked off ModSquad’s fiscal year 2022, we’re excited to turn the page on our real...
While we’ve already kicked off ModSquad’s fiscal year 2022, we’re excited to turn the page on our real world calendars and dive into the new year. The Mods are all charged up and ready to bring it in 2022! The …