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Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
The Importance of Relationship Building in Business
In her role as Director, Client Services, Renee Odunaiya oversees ModSquad’s many client partnerships. With...
In her role as Director, Client Services, Renee Odunaiya oversees ModSquad’s many client partnerships. With client relationships the cornerstone of any business, we asked Renee to share her thoughts on successful relationship management. If you’re a success-driven person...
How to Provide a Superior Ecommerce Customer Experience
If you read the “About Us” page on a company website, you may see text about “providing great...
If you read the “About Us” page on a company website, you may see text about “providing great customer service” or “service excellence.” In fact, a recent survey suggests that companies value providing strong customer service more highly...
People of ModSquad — April 2021
ModSquad has mastered the art of remote work since its 2007 founding. While the vast majority of the company...
ModSquad has mastered the art of remote work since its 2007 founding. While the vast majority of the company works from home, ModSquad does have Operations Centers around the world, such as its Sacramento, California location. One of the cheery …
Client Spotlight — Santa’s Club
Virtual Santa company puts ModSquad’s jolly customer support on their “Nice” list. Virtual visits with...
Virtual Santa company puts ModSquad’s jolly customer support on their “Nice” list. Virtual visits with Santa: It’s the perfect image to cap off a socially distanced 2020. But the idea for such a business came to Santa’s Club Founder and …
Introducing DogSquad: The New Breed of Customer Support
Since 2007, ModSquad has been at the forefront of outsourced customer support services. We pride ourselves on...
Since 2007, ModSquad has been at the forefront of outsourced customer support services. We pride ourselves on providing the perfect human touch to the customer experience. But we’ve always had an itch to provide even more. Using deep-data analysis from …
Mod of the Month — March 2021
Every month, we pause to celebrate the accomplishments of our best and brightest Mods. Sometimes this means...
Every month, we pause to celebrate the accomplishments of our best and brightest Mods. Sometimes this means we’re highlighting ModSquad veterans — dedicated pros who’ve spent years with us. That’s not the case with this month’s exceptional choice. (Can you...
How to Make the Most of Social Media Tools to Drive Engagement, Part II
Social media is a great tool to build your relationships with your customers. Properly engaging them online...
Social media is a great tool to build your relationships with your customers. Properly engaging them online requires a thoughtful strategy and smart, winning content. In the first part of this two-part exploration into social customer engagement, we dove into …
How to Make the Most of Social Media Tools to Drive Engagement
The truth is out: Seven out of every ten Americans use social media to either share news and information or to...
The truth is out: Seven out of every ten Americans use social media to either share news and information or to stay entertained. And we’ve proven time and time again that social media is a great way to engage with …