Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
6 Smart Strategies to De-Escalate and Transform Customer Complaints
It’s a hard truth: If you have a business, you’ll get complaints. It’s something you can prepare...
It’s a hard truth: If you have a business, you’ll get complaints. It’s something you can prepare for with proactive strategies. While we might wish that every interaction could go swimmingly, some won’t, and a valued customer will be displeased....
My Mod Journey: Profiles in Excellence
What does it mean to be a Mod? Situated in 70+ countries worldwide, our Mods are the best of the best: smart,...
What does it mean to be a Mod? Situated in 70+ countries worldwide, our Mods are the best of the best: smart, savvy, and experienced. So it’s not surprising how many of those in managerial positions (or even higher) at …
Director Profile: Kevin O’Neill
The latest ModSquad Director in our profile series came to us with accounting experience at a broad range of...
The latest ModSquad Director in our profile series came to us with accounting experience at a broad range of companies, including the esteemed accounting firm Ernst & Young, a manufacturing organization, and a multi-faceted family-owned group with businesses in...
How to Ensure Consistency in Digital Community Rules
Digital communities are often the lifeblood of a company. Communities lend a personal touch to any digital...
Digital communities are often the lifeblood of a company. Communities lend a personal touch to any digital platform, creating a sense of belonging and enhancing brand loyalty. Different users prefer different outlets from forums to message boards to social pages. …
Social Media Close-Up: Twitter
With 139 million daily users on Twitter, there’s no reason for a brand not to be on Twitter. That’s where...
With 139 million daily users on Twitter, there’s no reason for a brand not to be on Twitter. That’s where they can effectively promote their goods and services and interact with customers by sending out tweets, responding to questions, or …
Cities of ModSquad: A Locals’ Guide to Austin, Texas
A remote working model has been part of our approach from the very beginning, but that doesn’t mean we...
A remote working model has been part of our approach from the very beginning, but that doesn’t mean we haven’t put down some roots along the way. The ATX is one of those places that we’re only too happy to …
Mod of the Month – August 2019
For this month’s installment of our ongoing series, we travel to Derry, Northern Ireland, home of...
For this month’s installment of our ongoing series, we travel to Derry, Northern Ireland, home of ModSquad’s European Operations Center. As the summer months there come to an end and children return to school, we focus our attention on a …
6 Reasons to Cultivate Your Comments Sections
In a time when news outlets are doing away with comments sections due to user infighting and spam, one might...
In a time when news outlets are doing away with comments sections due to user infighting and spam, one might understand why a company would choose to omit the familiar comments sections from their articles, product pages, and blog posts. …