Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Project Manager of the Quarter — July 2019
We are always thrilled to introduce you to our managers, who are the hardworking, supportive, professional...
We are always thrilled to introduce you to our managers, who are the hardworking, supportive, professional backbone of our company. This quarter we have the absolute pleasure to introduce you to a veritable force here at ModSquad — a Project …
ModSquad Celebrates the Women’s World Cup
ModSquad has World Cup fever! Continuing the fun we had last year, we joined in the excitement of the recent...
ModSquad has World Cup fever! Continuing the fun we had last year, we joined in the excitement of the recent Women’s World Cup games with a tournament of our own. People from our Operations Centers in Sacramento, California; Austin, Texas; …
Update (and Upgrade) Your Brand’s Social Media Accounts
If there’s one thing we know for certain, it’s that social media isn’t stagnant. It ebbs and flows,...
If there’s one thing we know for certain, it’s that social media isn’t stagnant. It ebbs and flows, changes year after year, and what was once all the rage can become obsolete in a matter of months. Truth bomb: That …
The Grill Masters of ModSquad
Summer is here, and there’s nothing like the smell of good food on the grill. Grilling is synonymous with the...
Summer is here, and there’s nothing like the smell of good food on the grill. Grilling is synonymous with the lazy days of summer. It brings friends and family together and, when done right, can make for an amazing meal. …
Improving Customer Experience Through Agent Efficiency
It’s impossible to talk about brand without talking about the customer experience. Maintaining your...
It’s impossible to talk about brand without talking about the customer experience. Maintaining your customers’ satisfaction with — and loyalty to — your brand requires your entire organization to focus on that end user. But it’s your customer support agents...
Mod of the Month – June 2019
We certainly do not have a shortage of talented Mods to feature at ModSquad, and our latest dynamo is certainly...
We certainly do not have a shortage of talented Mods to feature at ModSquad, and our latest dynamo is certainly a worthy addition to that list. Please join us in congratulating Nikki G., our Mod of the Month for June …
How to Optimize Your Customer Touchpoints
Customer touchpoints are the points of contact between your brand and your customers. They occur throughout the...
Customer touchpoints are the points of contact between your brand and your customers. They occur throughout the various stages in the customer journey. These crucial points of interaction provide companies with the opportunity to engage consumers, strengthen brand...
ModSquad’s Summer Reading List
With summer arriving in the Northern Hemisphere, it’s time to think about ways to recharge. For many of us...
With summer arriving in the Northern Hemisphere, it’s time to think about ways to recharge. For many of us here at ModSquad, that includes making time to dive into a good book! Reading is known to improve your quality of …