Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Why Many Customer Support Teams Have Their Heads in the Cloud
From chatbot integration to supporting virtual communities, ModSquad has remained on the leading edge of the...
From chatbot integration to supporting virtual communities, ModSquad has remained on the leading edge of the latest customer service technologies in an ongoing effort to maintain the same level of high-scoring, efficient support our clients expect. To that end, we’ve...
Project Manager of the Quarter – July 2017
For four years now, Katie Carson has been an invaluable member of the ModSquad team. She started in 2013 as a...
For four years now, Katie Carson has been an invaluable member of the ModSquad team. She started in 2013 as a moderation lead, moving up to assistant project manager in April 2014, and then to project manager in 2016. Today, …
Company Spotlight: Kickstarter
This month, our Company Spotlight shines on Kickstarter, the leading crowdfunding platform that has opened up...
This month, our Company Spotlight shines on Kickstarter, the leading crowdfunding platform that has opened up new revenue streams for countless artists, developers, and entrepreneurs all over the world. We recently caught up with Katherine Pan, the organization’s director...
Mods Around the World: Enas Bakr
This month’s installment of our summer-long journey visiting our Mods around the world takes us to the Arab...
This month’s installment of our summer-long journey visiting our Mods around the world takes us to the Arab Republic of Egypt. The transcontinental country serves as the bridge between Africa and Asia, joining both continents via the Sinai Peninsula. With …
If Peak Staffing Gives You the Chills, Here’s a Hot Solution
It’s the nightmare of every support-team manager. That time of year when extra support is necessary to meet...
It’s the nightmare of every support-team manager. That time of year when extra support is necessary to meet the tidal wave of demand that accompanies holiday sales, anniversary promotions, or big new releases. Those harried HR folks have to advertise …
Social Safety Reminders for Those of Us Who Should Know Better
In the wake of our recent kids’ digital safety overview and collection of tips, we felt it time to share a...
In the wake of our recent kids’ digital safety overview and collection of tips, we felt it time to share a few safety tips that may help even the most digitally engaged of us. After a glimpse into our own …
Mod of the Month – June 2017
Summer is in full swing (at least here in the Northern Hemisphere), and as June comes to a close, we’re...
Summer is in full swing (at least here in the Northern Hemisphere), and as June comes to a close, we’re pleased to introduce another outstanding Mod. Congratulations to our June 2017 Mod of the Month, Cory Benzenhoefer! Since Cory started …
10 Tips for Kids’ Digital Safety this Summer
It’s summertime and the kids are home, either running amok with wild energy in the yard or showcasing their...
It’s summertime and the kids are home, either running amok with wild energy in the yard or showcasing their explosive summer energy inside. While there are many playdates, activities, art projects, vacations, sports, and planned family outings to be had, …