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Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Customer Service Trends to Watch for in 2018: Our Year-End Recap
With 2018 coming to a close, it’s an appropriate time for year-end reflection. This includes revisiting an...
With 2018 coming to a close, it’s an appropriate time for year-end reflection. This includes revisiting an article we ran in January, which outlined trends that impact customer service. Let’s take a look and see what’s come to pass. Adapt …
Account Manager Spotlight: Matt Ramsey
It’s time to feature one of our outstanding Account Managers. This time, we catch up with Matt Ramsey, who...
It’s time to feature one of our outstanding Account Managers. This time, we catch up with Matt Ramsey, who joined ModSquad five years ago and has since become an indispensable part of our team. Matt manages several customer service and …
Maintaining Work-Life Balance While Working From Home
The remote workforce continues to expand. Among workers who are not self-employed, the number of those...
The remote workforce continues to expand. Among workers who are not self-employed, the number of those telecommuting on a regular basis has risen by 140% since 2005, according to Global Workplace Analytics. In fact, in 2016, 57% of IT/tech-industry employees …
Signs of the Season
For those of us who work in customer engagement, busy shopping days like Black Friday and Cyber Monday launch...
For those of us who work in customer engagement, busy shopping days like Black Friday and Cyber Monday launch us into the season. But December is not all about extra coverage and busy support queues. There are also seasonal treats, …
Mobile Dominates Black Friday and Cyber Monday
Now that the dust has settled from the official kick-off of the North American holiday shopping season, it’s...
Now that the dust has settled from the official kick-off of the North American holiday shopping season, it’s clear there’s a shift underway in how consumers spend during the make-or-break weekend for retailers. More and more, they’re opting not to …
Mod of the Month – November 2018
With November drawing to a close, we have officially entered the holiday season. And while Thanksgiving may be...
With November drawing to a close, we have officially entered the holiday season. And while Thanksgiving may be behind us, here at ModSquad, we’re thankful year-round for the people and projects that fill our days and get us excited to …
Giving Back to Our Communities
“The unselfish effort to bring cheer to others will be the beginning of a happier life for ourselves.”...
“The unselfish effort to bring cheer to others will be the beginning of a happier life for ourselves.” –Helen Keller During the holiday season, the impacts of charity and giving back are highlighted more than any other time of the …
A Note of Thanks
Last Thanksgiving, I kinda put it all out there. This year I didn’t have to. One of our Assistant Project...
Last Thanksgiving, I kinda put it all out there. This year I didn’t have to. One of our Assistant Project Managers, Joe M., wrote an open letter to the company and sent it to our People Ops Department last week. …