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Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
How to Effectively Use Chat In Your Ecommerce Business
If you’ve bought anything online in the last decade, you know the difference between a good and bad shopping...
If you’ve bought anything online in the last decade, you know the difference between a good and bad shopping experience. Good experiences are the ecommerce equivalent to white glove service: quick, attentive customer service responses, email follow-ups when items have...
Building Successful Outsourcing Partnerships
When it comes to outsourcing vendors and their clients, Stephen Dunne, ModSquad’s Director, Client Services,...
When it comes to outsourcing vendors and their clients, Stephen Dunne, ModSquad’s Director, Client Services, has been at both sides of the table. Based in Northern Ireland, Stephen offers his unique insights on what makes for successful collaboration between companies....
4 Ways Support as a Service Helps You Scale
Whether your new business is starting to achieve your sales goals or your established brand has just released...
Whether your new business is starting to achieve your sales goals or your established brand has just released the biggest product in recent memory, there are many scenarios in which your support offerings need to scale as quickly as your …
The 5 Critical Elements of Building a Global Workforce
Throughout a year of lockdowns and social distancing, businesses worldwide have scrambled to put together...
Throughout a year of lockdowns and social distancing, businesses worldwide have scrambled to put together remote work groups to varying degrees of success. For those unaccustomed to remote work, it can be a challenge to establish and maintain effective groups …
Mod of the Month — May 2021
Our latest Mod of the Month has people talking! A customer service and moderation powerhouse, this Mod faces...
Our latest Mod of the Month has people talking! A customer service and moderation powerhouse, this Mod faces every challenge presented to him with a positive attitude and a willingness to help others. That, along with some serious skills, has …
8 Ways To Handle Negative Online Reviews
No matter how well you run your business, you always run the risk of having an unsatisfied customer post a...
No matter how well you run your business, you always run the risk of having an unsatisfied customer post a negative online review (hey, nobody’s perfect; it happens). Some business owners are unsure of how to handle poor reviews because …
Client Spotlight: Andrews McMeel Universal
ModSquad provides a safe, welcoming environment for comic-strip fan communities Through the years, iconic comic...
ModSquad provides a safe, welcoming environment for comic-strip fan communities Through the years, iconic comic strip figures like Charlie Brown, Garfield, and Calvin & Hobbes have become part of the pop culture landscape. Andrews McMeel Universal distributes these...
Starve the Cookie Monster: How to Leverage Zero-Party Data in Your Digital Strategy
GDPR. CCPA. IDFA. These small abbreviations have big repercussions for marketers and web publishers. The...
GDPR. CCPA. IDFA. These small abbreviations have big repercussions for marketers and web publishers. The General Data Protection Regulation, California Consumer Privacy Act, the Identifier for Advertisers, and many other regulations require companies to use cookies (a small...