Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
8 Ways to Improve Your CSAT Score
A happy customer is a loyal customer. And in a business landscape that’s as competitive as ever, loyalty...
A happy customer is a loyal customer. And in a business landscape that’s as competitive as ever, loyalty matters. It costs up to seven times more to acquire a new customer than it does to keep an existing one, so …
Multilingual Mods: European Edition
Here at ModSquad, language is a key element of the services we provide. With clients around the world looking...
Here at ModSquad, language is a key element of the services we provide. With clients around the world looking to us for outsourced digital engagement, our network of 10,000+ Mods in 70+ countries is ready to deliver, in more than …
Habits of Effective Social Media Managers
If you’re looking for a regular old 9-5 job where you know what you can expect every day, social media...
If you’re looking for a regular old 9-5 job where you know what you can expect every day, social media management probably isn’t for you. Social media platforms are active 24/7/365. Platforms like Facebook, Instagram, Twitter, and others are constantly …
Why Crisis Management is Essential to Any Business Continuity Plan
Whether their customers and followers realize it or not, any business worth its salt always has a plan for the...
Whether their customers and followers realize it or not, any business worth its salt always has a plan for the unthinkable. When things go south, when complaints pile up, or a controversy arises, you need to have anticipated these events …
Project Manager of the Quarter – April 2018
Back in October 2012, a young woman saw a post on Reddit about needing help testing a mobile game. An avid...
Back in October 2012, a young woman saw a post on Reddit about needing help testing a mobile game. An avid gamer herself, she jumped at the opportunity. It was through that opportunity that she discovered ModSquad (at the time, …
Mod Hobbies: These Are a Few of Our Favorite Things
We at ModSquad are a diverse crew. Not only do we speak over 50 languages, live in 70 countries, and have...
We at ModSquad are a diverse crew. Not only do we speak over 50 languages, live in 70 countries, and have unique professional and personal backgrounds, but we also spend our free time in all sorts of ways. From crochet …
How Content Moderation Can Improve Your Customers’ Experience
What if we told you there is a (relatively) simple way to boost your business by protecting your brand and...
What if we told you there is a (relatively) simple way to boost your business by protecting your brand and ensuring your customer communications are appropriate and spam-free? And that at the same time you’d be creating a safe, enjoyable …
Mod of the Month – March 2018
This name of this month’s honoree may share her name with the hue of November’s birthstone, but we’re not...
This name of this month’s honoree may share her name with the hue of November’s birthstone, but we’re not about to wait another seven months to celebrate her. Join us in congratulating our March 2018 Mod of the Month, Amber …