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Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Tapping Into the Power of Digital Communities
Online brand communities can be a great way to drive sales and brand engagement. 86% of consumers say that it...
Online brand communities can be a great way to drive sales and brand engagement. 86% of consumers say that it is authenticity that motivates them to like and support a brand. With that in mind, we’re taking a deeper dive …
How to Re-Engage Inactive Customers Through Email
Providing optimal customer experience is every organization’s goal. Did you realize that those efforts extend...
Providing optimal customer experience is every organization’s goal. Did you realize that those efforts extend to everyone on your email lists, too? Over time, the engagement rate of a customer may gradually drop to the point that they stop interacting …
Director Profile — Mario Perez
For our latest Director Profile, we journey down to Costa Rica to spend time with Mario Perez, ModSquad’s...
For our latest Director Profile, we journey down to Costa Rica to spend time with Mario Perez, ModSquad’s Director of People Operations. Mario comes to us with a quarter-century of human resources experience at such companies as Sara Lee, Hanesbrands …
Significant Social Media Updates: September ’21
Do you work in social media or spend any time on the most popular platforms? If so, then you know policies,...
Do you work in social media or spend any time on the most popular platforms? If so, then you know policies, trends, and influencers change seemingly overnight. It might seem impossible to keep up with all of the changes, but …
Get Your Game Face On: Extra Life 2021 is Coming
One of ModSquad’s favorite annual events is coming soon, and we hope you’ll be a part of it. Extra Life is...
One of ModSquad’s favorite annual events is coming soon, and we hope you’ll be a part of it. Extra Life is a 24-hour gaming marathon dedicated to changing kids’ health for the better by gathering donations and raising awareness for …
How to Enhance Patient Care with Exceptional Customer Service
Healthcare customer service comes with a nuanced and unique set of challenges. It’s not the same as helping a...
Healthcare customer service comes with a nuanced and unique set of challenges. It’s not the same as helping a customer decide what size shirt they should buy during an e-commerce transaction. In matters of health, having the utmost care, empathy, …
Look Who’s Celebrating 10-Year Milestones at ModSquad
A lot can happen in a decade. Think back to 2011. We said hello to newlyweds William and Kate, Taylor Swift’s...
A lot can happen in a decade. Think back to 2011. We said hello to newlyweds William and Kate, Taylor Swift’s Instagram account, and the mad fad known as planking. We also said goodbye to Harry Potter movies, Oprah Winfrey’s …
Mod of the Month — August 2021
This month we’re upping the ante with a Mod who’s all-in on providing excellent customer support. It’s...
This month we’re upping the ante with a Mod who’s all-in on providing excellent customer support. It’s time to lay our cards on the table and introduce you to poker-loving Jaimmy C., our latest Mod of the Month. Jaimmy first …