Run your whole company on Zoom. Even customer support.
Zoom is already everywhere in your company. Put it where your customers are, too, so support can pull in anyone in the business. ModSquad sets it up, connects it to everything else you run, and keeps it running.
We run our own company on Zoom.
The Outcome
Your whole company on one platform, customer support included.
When customer support runs on the same Zoom as the rest of your company, three things change.
One platform
Your whole company on Zoom.
- Zoom Workplace (UCaaS) and Zoom Contact Center (CCaaS) on one platform: meetings, chat, phone, rooms, contact center, and virtual agent
- The customer side runs on the platform your team already knows
- ModSquad configures PII masking and data privacy in Zoom
Support connected to the business
Inside the same Zoom.
- Your support team can pull in an expert from anywhere in the business
- Customer context follows the customer across voice, video, chat, SMS, email, and social, so nobody starts over
AI and people, together
Measured the same way.
- A virtual agent tuned on your data and measured against the same standard as our Mods
- Mods, ModSquad's own team, staff the customer side if you want them, with single-digit attrition
What We Do
Our complete line of Zoom services
The whole Zoom platform — Zoom Workplace and Zoom CX — with our deepest expertise in customer support. Start anywhere.
Consulting
Strategy & Architecture
We start with what you already have on Zoom and map where it can carry more of the work.
- Zoom footprint review — what you have vs. what you use
- Customer support design across voice, video, chat, SMS, email, social, and self-service
- Start on Zoom Phone call queues, with a plan to move to Zoom Contact Center when you outgrow them
- AI handoff design — when the virtual agent resolves, and when it hands off to a person
Technical Implementation
Build & Integrate
We configure Zoom around your workflows, then wire it into the rest of your stack.
- Zoom Workplace and Zoom Phone rollout — Meetings, Team Chat, Rooms
- Zoom Contact Center setup — AI routing to the best customer service agent or expert, IVR, agent desktop, omnichannel
- Zoom AI Expert Assist — live guidance for your customer service team during every interaction
- Zoom Virtual Agent build, including actions in your CRM, billing, and order systems
- Workforce management and quality management configuration
- Integrations to Salesforce, ServiceNow, Zendesk, and more — via APIs and MCP
- Migration from legacy contact center and phone systems
- Admin, SSO, and security configuration
Operations
Optimize, Staff & Manage
We go live, tune continuously against live interaction data, and can run the whole operation.
- Virtual agent tuning from live data — so it resolves what it should and hands off what it shouldn't
- QA that scores the virtual agent on the same scorecard as our Mods
- Forecasting, scheduling, and intraday staffing
- Reporting, dashboards, and Zoom CX Insights
- Day-to-day Zoom administration
- Mods staffing your customer support — optional; the Zoom services stand on their own
Why ModSquad
Get exactly the help you need, nothing less.
One partner, start to finish or anywhere in between. From the initial purchase to running your operations on Zoom, or any single piece of that. Whichever pieces you take, one partner is accountable for them, and one call reaches us when something breaks.
Configured for your business, not ours. Configured around your workflows, not a template: you get exactly the Zoom features you need, implemented alongside the other essential parts of your stack: CRM, help desk, identity.
Experience with Zoom and with customer support. We run our own global operations, across 90+ countries, on Zoom, and we have two decades of running customer support. We know the platform from the inside and the work it supports.
Frequently asked questions
Why use ModSquad instead of buying from Zoom directly?+
ModSquad helps you run your whole company on Zoom, customer support included, and runs its own global operations, across 90+ countries, on Zoom. As a single partner, ModSquad can take any part of the work: the purchase, setup, integration with your stack, day-to-day administration, running customer support, and staffing it with Mods. Take one piece or all of it.
Why use ModSquad instead of a Zoom implementation partner?+
ModSquad can implement Zoom on its own — a setup-only project, or a Zoom Workplace rollout with no customer support involved — and it can keep going: administering it, running customer support on it, and staffing it with Mods. One partner covers any part of the lifecycle, from purchase to day-to-day operations.
We only use Zoom for meetings. Can you help us do more with it?+
Yes. ModSquad reviews what you have on Zoom, switches on what fits, and connects it to the rest of your stack — up to running customer support on Zoom.
Do we need Zoom Contact Center, or can we start with Zoom Phone?+
Either. Many teams start on Zoom Phone call queues. ModSquad tells you when you have outgrown them and plans the move to Zoom Contact Center.
Can we keep our help desk?+
Yes. ModSquad integrates Zoom with Zendesk, Salesforce, ServiceNow, and other systems rather than replacing them.
Can you staff customer support, not just the platform?+
Yes. Mods, ModSquad's own team, can staff your customer support on the same Zoom environment ModSquad built. Staffing is optional.
Get a free read on your Zoom setup.
Book a Brain Bar — a working session, not a sales call. Bring what you have on Zoom and we'll show you what's switched off and where the fastest wins are. Free, no commitment.
Book a Brain Bar session