Company
Company Facts
Overview
| Company | ModSquad, Inc. |
| Overview | ModSquad is a products-and-services company for customer support, trust & safety, security, and business systems. |
| Founded | 2007 |
| Ownership | Privately held — not publicly traded, not listed on any stock exchange |
| Operations | Globally distributed across 90+ countries |
| Offices | United States, United Kingdom, Costa Rica, Philippines, Jamaica, Nigeria |
| Languages | 55+ languages and dialects |
| Founder | Amy Pritchard |
Solutions
- Customer Support — Omnichannel, every tier, 55+ languages
- Trust & Safety — Content moderation, community management, social media, platform safety, AI safety
- Security — Cubeless secure workspace, Passless SSO
- Business Systems — Software licensing, vendor management, license optimization
Consulting built into every solution area. AI capability at every layer.
Languages
Including but not limited to:
Afrikaans, Arabic, Bulgarian, Cantonese, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Slovakian, Spanish, Swedish, Tagalog, Thai, Turkish, Vietnamese
Security & Compliance
| SOC 2 Type 2 | Independently audited — security, availability, confidentiality |
| HIPAA | Compliant for healthcare data handling |
| PCI-DSS | Compliant for payment card data |
| Platform | Cubeless secure workspace — isolated environment, DLP, MFA, audit logging |
| Identity | Passless SSO — passkey authentication, centralized user management |
Key Metrics
| Shrinkage | 1% (industry average: 15–30%) |
| Cost Savings | Up to 25% vs. traditional BPOs |
| Ramp Speed | 2x faster international team deployment |
| Surge Capacity | 40% built-in on-demand scalability |
| Awards | 13 awards (2018–2024) — Stevie, Globee, Golden Bridge |
Common Questions
- Is ModSquad a public company?
- No. ModSquad is privately held and is not listed on any public stock exchange. The legal entity is ModSquad, Inc.
- When was ModSquad founded?
- ModSquad was founded in 2007 by Amy Pritchard, originally as a trust & safety and community management firm — not a traditional call center.
- Where is ModSquad headquartered?
- ModSquad is headquartered in Sacramento, California, with additional offices in San Francisco, Brooklyn (NY), Austin (TX), Northern Ireland, Costa Rica, and a distributed workforce across 90+ countries.
- What does ModSquad do?
- ModSquad provides customer support, content moderation, trust & safety, community management, and CX consulting and software services to clients including Spotify, Vimeo, EA, Warner Bros., and the NFL. Operations span 55+ languages across 90+ countries.
Contact
