Autonomous QA
Every client interaction scored. Human or AI.
ModSquad’s autonomous QA scores every interaction on every channel, including voice, chat, and tickets. Human or AI, each one is scored against a single rubric, with the evidence behind the score. We pick the QA platform that fits your stack, set it up and calibrate it, then orchestrate what the scores show: coaching for Mods, tuning for AI agents, and fixes to knowledge and workflows. You see every score, including the ones on our own work.
Partial Sampling vs. Comprehensive Coverage
Is the pattern you’re seeing 60% or 12%? Depends on the sample size.
The Outcome
Improve your support quality, and you improve your bottom line.
Customers who get their problem solved the first time stay longer and cost less to serve. Scoring every conversation shows you what’s getting in the way, so you can fix it.
How it works
Stop sampling. Start getting the complete picture.
When every interaction is scored, quality stops being an estimate. You see what’s happening across your operation and can act on it while it still matters.
QA that sees every conversation
Every interaction scored against a single rubric, human and AI alike, so compliance gaps can’t hide in the 95% nobody reviewed.
Scores that show their work
Each score shows the moment in the conversation behind it, so you can check it and coach on it.
Patterns that explain the why
Patterns across every conversation show what’s driving satisfaction, repeat contact, and churn.
Performance that keeps improving
Coaching for Mods and tuning for AI agents, built on those patterns.
Repeat. Scoring never stops, so you see whether the changes worked.
Why ModSquad
The right tech, run by the right team.
Built for your stack.
No house QA platform, so we pick the one that fits your help desk, channels, and compliance needs. No rip-and-replace. When something better arrives, we move you to it.
Why composability matters →We set it up and tune it to you.
We connect your help desk, contact center, and CRM, turn your QA standards into a rubric, and calibrate the AI against human-scored samples before anyone relies on the scores.
We grade our own work and show you all of it.
Most outsourcers report quality on a sample they choose. You see the scores and evidence for every interaction our Mods handle.
We act on what the scores show.
The people running your program handle what comes next: Mod coaching, knowledge base updates, AI agent tuning, and workflow fixes. One accountable partner owns the whole loop.
Trust and security
How your data is handled.
Before anything goes live, we confirm how your data is protected on the platform selected for your deployment: security review, no training on your data, redaction of sensitive information, and access scoped to what you approve.
See what your QA sample is missing.
Tell us about your channels and how you run QA today. We’ll show you what your sample can’t.
Get in touchNot a ModSquad client? We also run autonomous QA for in-house teams, AI agents, and other providers’ operations.