Solutions
BPOs sell seats. Software vendors sell proprietary stacks. Most operations end up managing five vendors with five contracts and five sets of incentives — none of them accountable for the whole outcome.
ModSquad does it differently. We orchestrate it — bringing the right people, the right technology, and one accountable operating layer across everything, whether that's what we build, what you already have, or what we source together. You compose the operation. We own the outcome.
Stronger trust. Better support. Modern security. Future-proof technology. One accountable operation.
Orchestrating enterprise operations since 2007
1,000+ brands • 90+ countries • 55+ languages • 40+ industries • 1% annual attrition • Up to 25% lower operating costs • 2× faster ramp
Four Solutions. One Operating Model.
Trust & Safety
The original squad of Moderators. Content moderation, community management, and social operations. Human judgment, AI-assisted, at any scale, from the team that wrote the playbook.
Customer Support
No call center required. AI doesn't need one — ModSquad never did. Human-led, agentic AI, across every channel, from 90+ countries.
Security
Built by operators, not bolted on. SOC 2 Type 2, HIPAA, and PCI-DSS compliant. One security standard across everything we run, and across the workflows that connect everything you run.
Enterprise Technology
Composable, agentic, and integrated with your stack. We plan, source, build, and run the software your business depends on, end to end.
One Operating Layer. Your Choices. Our Accountability.
Most enterprise operations land in one of two camps. Either they're locked into a single vendor's monolithic platform that never quite does everything they need. Or they've assembled the individual tools that do — and now they're juggling five vendors, five contracts, five sets of metrics, and nobody accountable for how they fit together. The freedom to choose becomes the burden of managing all of it.
That's the problem ModSquad solves — you get the freedom you want without the burden. We are the operating layer that connects your people, technology, vendors, and workflows into one accountable operation. Keep your choices — your tools, your vendors, your team mix, your decisions. We make it all work together and own the outcome.
Accountability looks like:
- One relationship — flexible enough to change as your goals do, covering every service we run.
- One reporting model — one view of the whole operation, one conversation about what's working and what isn't.
- One escalation path — if something breaks anywhere in the operation, we diagnose it, coordinate the fix, and own it until it's resolved.
- One operating layer — across your vendors, including yours, if that means getting in the room with your BPO or platform provider to fix something together.
Who We Serve
Industries
Nearly two decades supporting some of the biggest brands you know — across virtually every industry.
FAQ
What does "one accountable operating layer" actually mean?+
It means someone owns the whole outcome, not just their piece of it. When something goes wrong, there's one conversation, one escalation path, and one team responsible for diagnosing and fixing it. No vendor pointing at another vendor. No gaps between contracts where accountability disappears.
This isn't about replacing your vendors. If you have existing platform relationships, BPO contracts, or technology vendors you want to keep, keep them. Your vendors stay. What changes is that someone is finally accountable for how it all works together.
How does ModSquad price its services?+
We bill hourly for productive time only. No FTE headcount, idle-shift overhead, or minimum seat commitments. You pay for work delivered, not capacity reserved. Most clients see 20-25% savings vs traditional FTE-based BPOs.
As AI agents take on more customer interactions, we price them the same way we price human support: based on productive work. Human support is billed by the hour. AI support is billed by customer interaction, so you only pay for the work. We don't charge for prompts, tokens, or API calls. Those are implementation details, not business outcomes. One operating model, two pricing methods, each priced to the work delivered.
For technology and product work, we scope engagements and price accordingly. Contact us and we'll walk you through what pricing looks like for your specific operation.
How fast can you start?+
Every engagement starts with understanding your technology: what you're running, what you're missing, and where automation can handle the work before people need to. That assessment happens fast. Within days we can map your tech stack, identify automation opportunities, and configure the tools. Within weeks most clients are live. The bottleneck is never on our end.
Do I need all four solutions or can I start with one?+
Start wherever you need help. Each solution stands on its own. The four solutions are composable by design. Add, adjust, or combine them as your operation evolves. No bundle requirement, no pressure to take more than you need.
What does ModSquad do?+
ModSquad is an operations company that combines managed services, enterprise technology, and security into one accountable operating layer. We orchestrate customer support, trust and safety, AI, and technology across the people and platforms that power your business. We also build our own products: Cubeless secure workspace and Passless SSO, where our operational experience identified problems worth solving. Founded in 2007, we operate in 90+ countries and support 55+ languages.
How is ModSquad different from a traditional BPO?+
Most BPOs sell two things: seats in their call centers and the proprietary platform they spent millions building. Every recommendation is shaped by what they need to sell back to you. We're built differently. No call center to fill, no platform to amortize, no agenda but your outcome. Distributed across 90+ countries, billed hourly for productive time only, bringing the best available technology for your operation — not ours. The result: 1% annual attrition vs. an industry average of 15-30%, 2x faster ramp, and up to 25% cost savings.
Does ModSquad build its own technology?+
Yes, and we partner with the technology vendors behind the tools we deploy. We build where our operational experience identifies problems worth solving: Cubeless is our secure workspace, SOC 2 Type 2 audited and PCI-DSS attested, and Passless eliminates passwords. Beyond our own products, we evaluate, select, negotiate, and integrate the best tools for your operation, whether that means our platforms or your existing stack. You get the best of what we've built and the best of what the market offers, orchestrated as one coherent system.
Does ModSquad serve my industry?+
Probably, yes. We currently work with clients across 40+ industry segments in Europe, the Middle East, Africa, Asia, and North and South America. If you don't see your vertical, ask. After nearly two decades, we've likely done it.
Does ModSquad work with enterprise companies?+
Yes. We have the security (SOC 2 Type 2, HIPAA, PCI-DSS), scale, and quality that enterprise clients require, plus the agility that traditional call centers and BPOs can't match. We also work with mid-market and growth-stage companies that want enterprise-grade operations without enterprise-scale overhead. Our hourly model and composable architecture mean you get exactly what you need, no more, no less, whether you're running 10 Mods or 1,000.
Can ModSquad work alongside our existing vendors and BPOs?+
Yes, and this is one of the most common ways we engage. We integrate with your existing stack, work alongside your other vendors, and take accountability for how it all works together. You don't have to replace what's working.