Resource Library
case study
Spotify
Spotify Customer Support Doesn’t Miss a Beat with Help from ModSquad
case study
Geneverse
Geneverse Promotes Energy Independence with Help From ModSquad
case study
Wounded Warrior Project
Wounded Warrior Project Supports America’s Heroes With Help From ModSquad
case study
VSCO
VSCO Delivers Picture-Perfect CX With Help From ModSquad
guide
Metaverse
Real CX Services for Virtual Worlds
case study
Vimeo
When the World Rushed to Video, Vimeo Turned to ModSquad.
client spotlight
Kalderos
Modsquad’s CX Opens New Doors for Healthcare Software Company Kalderos. (PDF)
case study
Children’s Miracle Network Hospitals
ModSquad helps non-profit successfully pivot events to virtual models
client spotlight
Andrews McMeel Universal
Read how ModSquad provides a safe, welcoming environment for comic strip fan communities.
data sheet
Ecommerce
Keep your customers happy and coming back for more with ModSquad’s CX ecommerce services.
inquiry
HIPAA-Compliant Support Services
Ensure privacy while helping your patients. ModSquad can tailor healthcare support for your business.
client spotlight
Santa's Club
Learn why this virtual Santa company puts ModSquad’s jolly customer support on their “nice” list.
infographic
Decoding Digital Parenting
Download our comprehensive checklist of the five essential elements to strong digital parenting.
guide
Outsourcing Player Support
The ultimate resource to level up customer experience for your game by outsourcing player support.
case study
Insurance Software Company
Insurance software company upgrades support to ModSquad’s modern approach.
webinar
Decoding Digital Parenting
ModSquad Head of Digital Izzy Neis discusses what digital parenting looks like today and beyond.
case study
Roll20
ModSquad helps gaming company manage 500% increase in support tickets.
inquiry
Seasonal Support
Learn how ModSquad can provide flexible seasonal support coverage that matches your exact needs.
webinar
Managing Digital Communities in Today’s World
ModSquad CXO Rich Weil discusses the changing state of digital communities.
case study
Wooga
Video game developer grows player base with multilingual support from ModSquad.
ebook
Your Guide to Boosting ROI through Customer Service
Improve your ROI while better supporting your customers with these five steps.
case study
MobileQubes
Read how ModSquad increased customer satisfaction and lowered call volume during rapid expansion.
data sheet
Expert Passenger Engagement for the Air Travel Industry
ModSquad delivers first-class passenger engagement and brand protection for airports.
data sheet
Top Agencies Rely on ModSquad 24/7
ModSquad’s impassioned Mods are the backbone of agency-run campaigns worldwide.
client spotlight video
Tourism Ireland
Tourism Ireland praises ModSquad’s outsourced social and community engagement services.
case study
ShipStation
ModSquad’s flexible staffing solution helps shipping software company reduce costs.
client spotlight
Wooga
Video game company Wooga gives ModSquad’s multilingual customer support a rave review.
client spotlight
Jayex
Healthcare software company Jayex sees ModSquad’s flexible support services as key to success.
case study
Tourism Ireland
ModSquad’s social engagement helps tourism organization reach visitors around the globe.
case study
DFW Airport
ModSquad’s award-winning social engagement helps Dallas Fort Worth Airport reach new heights.
case study
Flybrix
ModSquad reduces CS tickets 75%, helping Flybrix generate and process 35% of annual revenue.
case study
Phoenix Sky Harbor Airport
See how ModSquad brings blue skies to America’s Friendliest Airport.
customer story
Conversocial
Awesome Mods + Conversocial platform = best-in-class CS solution. Get the full story.
infographic
The Call Center - Vital to Your Business
Texting, e-mail, chat, videoconferencing… Nobody uses the phone anymore, right? Wrong!
infographic
Harris Poll: Moderation
Compelling findings from a Harris Interactive Poll conducted exclusively for ModSquad.
infographic
Harris Poll: Brand Trust
Insights into consumer trust from a Harris Interactive Poll conducted exclusively for ModSquad.