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Consulting Services

Accelerate Your Success with Our CXpertise

It’s no secret that the right technology can transform your business. But these solutions are never plug-and-play. The fastest way to get the most from your tools and workflows is to bring in the experts.

That’s where we come in.

Technical Consulting Services

Have clipboard. Will travel.

The Expertise you Need at
Each Stage of the CX Lifecycle

We’ve delivered top-notch customer support and moderation for over 15 years. Put our experience to work for you.

Strategize

Determine the best data-driven solutions to achieve the outcomes you want.

Implement

Seamlessly provision, integrate, and customize technology and workflows.

Optimize

Stay on top of cutting-edge innovation to meet and exceed your KPIs.


Consulting Services

Technology Solutions

  • Advanced automation, bot, or AI integration.
  • Selecting and implementing the right technology partners.
  • Seamless migrations, ensuring a hassle-free experience.
  • Building and managing compliant secure remote worker solutions.

Customized Development

  • Front-end (UX) customization, localization, and custom functionality services.
  • Functional integration of APIs or webhooks.
  • Custom application development.

Managed Insights and Strategy

  • Derive comprehensive insights through data aggregation and advanced analytics.
  • Intuitive visualization is used to make data more accessible and understandable.
  • Gain a competitive edge with our continuous, expert-backed support with professional and strategic insights.

Customer Journey and Engagement

  • Self-service help center and knowledge base development and optimization.
  • Enhance digital experiences with insightful customer journey mapping.
  • Drive engagement with our expertise in community management.

Onboarding and Training

  • Ensure your team is fully equipped with the skills they need to succeed with our training programs guarantee a smooth onboarding experience.

Managed Services

  • Optimize with our managed services, from effective workforce management to strategic fully managed services.

Supertune your Systems

A Few of Our Specialties

Zendesk, Gorgias, Intercom, Hootsuite, Sprout Social, CheckStep, Discord, Island

Start Getting the Most from your CX Platform Today

Improving your customer support and content moderation outcomes is easier than you think.

CX Services

Content Moderation

Customer Support

Trust & Safety

Community Management

Social Media

Consulting Services

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CX Services

Why ModSquad?

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