CX Services

Overview

CX Services

Why ModSquad?

Our Work

About Us

Blog

Careers

Join the Mods

Home

What are you inquiring about?

CX ServicesWhy ModSquad?Our WorkAbout UsThe Blog

CX Services

Community Management

[object Object],  – Sorry.
We put the unity in community! – Sorry.

Have the Community Every Brand Wants

We’ll show you the way.

We know where you need to go

Thriving in today’s world requires a vibrant community. A great community energizes your brand. Customers connect with you and inspire one another. The upshot? A “sticky” brand that increases conversion, inspires loyalty, and attracts new customers.

But communities are challenging. They can be mysterious, ethereal, and fragile. They don’t sleep and require your attention 24/7/365. The people in those communities can be from anywhere around the globe, speaking any language.

But how do you achieve it? Maintain it? Grow it? And ultimately protect it?

There is no shortcut

If the answers were simple and the path was clear, everyone would have an amazing community. They don’t. Each brand is different and no two communities are the same. What worked for them might not work for you.

Relax. We're Pros.
C'mon, let's go!

We can guide you

We’ll meet you wherever you are. We’ll assess your brand, goals, platforms, and existing team. Together we’ll formulate a vision of what your community could be and then customize the strategy and tactics to get you there. And then we supply the people to make it all happen.

It might sound expensive — it isn’t. We’ve operationalized community management and turned it into an on-demand service. That means you only pay for the services you use. As for ROI, we already covered the upside of a great community.

Give us 30 minutes and we’ll show you how we can take your community to the next level.

If you’re looking at outsourced community management, this is the best investment you can make.

Best Case

Your search for community management is over.

Worst Case

You enjoy a friendly consultation with a knowledgeable expert. We get to nerd out on your community goals and challenges. You get a fresh perspective on community management and a head start on your RFP.

Not ready to chat? More of a reader? Keep scrolling for more information on our moderation solution.


Community Management as a Service

Tick every box on your RFP and then some.

ModSquad’s Professional Solution

Experienced

We started the company focused on community experience and moderation. For 15 years we’ve been helping amazing brands build, grow, and manage their online audience.

Customized

Community management is never one-size-fits-all. We tailor our services to match your brand, community, and goals. We base it all on your data, your KPIs, and your business goals. And we do it on any platform, for any type of community.

Scalability & Control

Customized is great to start, but things always change in the CX world. We give you the flexibility to scale up — or down — on-demand. Never shorthanded, never overstaffed.

The right team doing the right jobs

We assemble the team based on the services you need whether it's strategy, management, or engagement moderation. No interns running the show. And no manager smashing the "like" button. You get the hourly services of Mods, AMs, CMs, and strategists.

Seamless Integration

Whether we’re augmenting your existing team or leading the charge, we’re experts in picking up the tools and workflows you prefer or recommending and deploying the industry’s best.

Transparent

With our cost model and constant communication, you’ll always know where your project stands and what to expect. No surprises!

Secure

With Cubeless, our patent-pending security platform.

Cost Effective

Community managers are typically expensive. But with our on-demand services model, and the way we assemble the team, you only pay for services you need for the time you need them. It’s the most cost effective professional community management you can find.

Capabilities

We provide on-demand community management from strategy and tactic development to delivery, and every step in between.

Any Community on Any Platform

Wherever your community is, we’re there too. Whether it’s an old school message board or a new school metaverse, we’ve probably already done it.

All Levels

We provide every level of community management, from moderation and engagement, to assistant community managers, to strategic analysis and design.

Any Tools

We’re fluent in all major CRMs and publishing platforms and we know how to get the most out of them. Using something propriety? No problem, we’ll pick it up quickly. Need advice and help building out a new tech stack? We’ll walk you through the industry’s best.

Online Behavior Expertise

We’ve taken everything we’ve learned about online moderation and developed our proprietary Behavior Matrix. We identify and prevent the darkest behaviors, such as grooming, radicalization, and terrorism.

Agency Support

When digital agencies need to scale for ad campaigns, rapid growth, or crisis management, they turn to us to augment their internal teams.

In Market

Get the languages you need in the regions you require. We have Mods in over 90 countries speaking over 50 languages.

Services

Strategy & Tactics

  • Community Strategy Playbook
  • Platform Recommendations and Training
  • Competitive Analysis and Industry Trends
  • Gamification Development
  • Launch Plans and Phases
  • Campaign and Activation Consultation
  • User Experience

Audience Management

  • Trust & Safety, Behavior Management
  • Community Funnel and Communication Channels
  • Activity Calendar, Contest, and Campaigns
  • Ambassador & Influencer Programs
  • Crisis Management
  • Community Platform Modifications
  • Community Liaison
  • Live Streams and Real-Time Events (Q&As, AMAs, etc.)

Areas

  • Social Media
  • Forums (Discord, Vanilla, Discourse, etc.) and blogs
  • Live Streams (Twitch, YouTube, etc.)
  • SMS Communities
  • Games
  • Apps
  • Virtual Worlds, Metaverses, and MMOs
  • Web3 (Blockchain and NFTs)

We Deliver Top Notch Community Management for the World's Best Brands

And we've been doing it since 2007.

Our Clients
Your logo would look sweet up there.
See Our Track Record

Want to learn more about what we've done? Check out our Resource Library and our Blog.

Call in the Mods!

Let's talk about your community project today

Give us a shout we'll show you how you can stop compromising and get the control, quality, and cost effective community management you're looking for.

ModSquad

Still just looking around? Learn more about why you should hire us.

Your One-Stop Shop for Everything CXy

Content Moderation
The Cubeless Security Platform
Social Media Services Billboard

CX Services

Content Moderation

Customer Support

Trust & Safety

Community Management

Social Media

Cubeless Security Platform

CX Services

Why ModSquad?

Our Work

About Us

Blog

Careers

Join the Mods

Facebook
Twitter
Instagram
Linkedin
YouTube
ModSquad Roundel

Privacy and Cookies
©2022 ModSquad, Inc

Scooter