Solutions
Customer support, trust & safety, enterprise technology, and security. Expert services and purpose-built technology, with AI capability at every layer — composable by design.
Trust & Safety
The original squad of Moderators. Content moderation, community management, and social operations — human judgment, AI-assisted, at any scale, from the team that wrote the playbook.
Customer Support
No call center required. AI doesn't need one — ModSquad never did. Human-led, agentic AI, across every channel, from 90+ countries.
Security
Built by operators, not bolted on. SOC 2 Type 2, HIPAA, and PCI-DSS compliant — one security posture across your team, your AI agents, and every vendor you run.
Enterprise Technology
Composable, agentic, and integrated with your stack. We plan, source, build, and run the software your business depends on — end to end.
Who We Serve
Industries
Nearly two decades supporting some of the biggest brands you know — across virtually every industry.
See our client list →FAQ
What does ModSquad do? +
ModSquad is a products-and-services company for customer support and trust & safety. We deliver managed services (customer support, content moderation, community management, platform safety), build proprietary products (Cubeless secure workspace, Passless SSO), and integrate third-party technology into client operations. Founded in 2007, we operate in 90+ countries and support 55+ languages.
How is ModSquad different from a traditional BPO? +
Three structural differences. First, we bill hourly for productive time — not by FTE headcount — so you pay for work, not idle capacity. Second, our workforce is globally distributed across 90+ countries, not tied to call center facilities. Third, we build our own products (Cubeless, Passless) from operational experience — traditional BPOs are pure services companies. These differences produce 1% annual shrinkage (vs. 15–30% industry average), 2x faster ramp, and up to 25% cost savings.
Does ModSquad build its own technology? +
Yes. We build products where our operational experience identifies problems worth solving. Cubeless is a patent-pending secure workspace — SOC 2 Type 2, HIPAA, and PCI-DSS compliant. Passless is an SSO product that eliminates passwords. We also select and integrate third-party tools (QA platforms, CRMs, communication tools) as part of client engagements.
Does ModSquad serve my industry? +
Almost certainly. We serve gaming, travel & hospitality, e-commerce & retail, technology & SaaS, EdTech, media & entertainment, healthcare, financial services, crypto/Web3, and non-profit — among others. If you don't see your vertical, ask. After nearly two decades, we've probably done it.
Does ModSquad work with enterprise companies? +
Yes. We have the security (SOC 2 Type 2, HIPAA, PCI-DSS), scale, and quality that enterprise clients require — plus agility and speed that traditional call centers and BPOs just can't match.