This is intelligent outsourcing
Part human, part artificial.
ModSquad takes you on the smartest route to the best possible outcomes. That means applying artificial intelligence, intelligently, plus a healthy mix of automation and human expertise, precisely tailored for your project.
We founded our entire business on helping clients incorporate new technology to drive better results. The tools have improved, but our mission hasn’t changed.
Data-driven
The best results start with data. At ModSquad, data is in our DNA. We use it to tailor your project, predict the coverage you need, and scale services on demand. We smash CSAT scores and exceed moderation KPIs. But doesn’t end there. Ongoing optimization is our calling card.
AI & automation-powered
We have the hard-earned technical expertise and best-in-class partners to help you cut through the noise. We’ll help squeeze every last drop of efficiency out of your tools and processes with the latest AI and automation. And if that means you end up spending less, that’s okay.
Mod-guided
Meet your team: the top 1% of customer experience experts from a global job pool. They’re tech-savvy and high-EQ. Best of all, they already know your industry and brand because they chose their own projects. These aren’t your typical agents – they’re Mods!
Reject the cost/quality trade-off
Get the high-quality services you need without breaking the bank, or sacrificing control.
Content Moderation from the folks who pioneered it
Customer Support that increases CSAT, not spend
Strategy & Technical Integration Services that raise your game
Secure your work, and your workers, with our remote native platform
We’ve always worked remotely. So who better to build a security solution that protects your work — while liberating workers — at the same time? Introducing Cubeless, the patent-pending secure workspace that powers our secure CX platform.