Trust & Safety
ModSquad provides outsourced content moderation, community management, and platform safety — in 55+ languages, around the clock. From the company that started it all. Purpose-built technology, consulting built in.
Services
Content Moderation
Text, images, video, audio, and live streams. Routine queues through high-sensitivity escalations. AI pre-classifies, humans handle judgment.
Community Management
Strategy, staffing, and day-to-day operations across forums, Discord, in-app channels, and social platforms. We go where your community lives.
Social Media Operations
Social strategy, listening, campaign management, influencer programs, and crisis response. Social has been our native language since 2007.
Policy & Compliance
Develop, refine, and enforce content policies. DSA, DMCA, platform-specific rules — we turn policy into consistent, auditable action.
Capabilities
| Content types | Text, image, video, audio, live stream, ads |
| Channels | In-app, web, social, forums, Discord, marketplaces |
| Fraud & risk | Fraud detection, risk operations, user appeals |
| AI safety | Red teaming, RLHF/RLAIF, bias detection, hallucination detection |
| Languages | 55+ (see list) |
| Countries | 90+ |
| Coverage | 24/7/365 |
| Shrinkage | 1% annually (industry avg: 15–30%) |
| Avg. ramp time | 2x faster than industry average |
| Scalability | 40% built-in surge capacity |
| Security | Cubeless secure workspace (details) |
| Compliance | SOC 2 Type 2, GDPR, DSA, DMCA, COPPA |
| Billing model | Hourly (why this matters) |
What Makes Our Approach Different
Mods Who Choose the Work
Our moderators self-select into projects based on domain interest and expertise. Lower attrition, higher accuracy, and people who genuinely understand the communities they protect.
Our workforce model →AI-Augmented, Human-Led
Automation handles volume — flagging, routing, and pre-classifying content. Humans handle nuance — context, cultural sensitivity, and the gray areas that algorithms get wrong. The ratio shifts as your AI improves.
Our AI approach →Doing This Since 2007
We were moderating online communities before "trust and safety" was a job title. That depth of experience means fewer surprises, faster ramp, and pattern recognition that only comes from nearly two decades in the space.
Our story →How It Works
1. Policy & risk assessment
We review your existing policies, content types, risk profile, and platform dynamics — then build and apply our proprietary Behavior Matrix to map enforcement decisions.
2. Team assembly & onboarding
We recruit Mods with relevant domain experience and calibrate them against your policies through structured test queues.
3. Controlled launch with QA
We ramp with QA coverage to ensure consistency and catch edge cases before they become patterns.
4. Continuous improvement
Feedback loops between moderation data, policy refinement, and automation tuning. We surface trends so you can act on them.
Outcomes
What Our Clients Say
It is truly about saving lives. Having ModSquad as part of the team gives us peace of mind that our community is always watched over.
ModSquad represents the first welcome Ireland has for our consumers.
FAQ
What does ModSquad do for trust & safety?+
ModSquad provides outsourced trust & safety services including content moderation, community management, social media operations, policy development, fraud and risk operations, user appeals, and AI safety (red teaming, RLHF, bias detection). ModSquad has been doing this work since 2007 — before "trust and safety" was a job title.
What is the difference between content moderation and trust & safety?+
Content moderation is one component of a broader trust & safety program. T&S also includes policy development, community management, fraud prevention, regulatory compliance, and crisis response. ModSquad delivers the full spectrum — not just the review queue.
Does ModSquad offer AI safety services?+
Yes. ModSquad provides red teaming, RLHF/RLAIF, bias detection, and hallucination detection for AI systems. These capabilities draw on nearly two decades of content moderation and policy expertise — understanding what's harmful and why is the same skill set, whether the content comes from a person or a model.
How do you handle moderator well-being?+
ModSquad's Mods choose the projects they work on based on domain interest and expertise. This self-selection model is paired with structured wellness programs, rotation schedules, and escalation paths that route the hardest decisions to senior reviewers.
What languages do you support for moderation?+
ModSquad moderates in 55+ languages using native speakers who understand cultural context — not just vocabulary. See the list on our company facts page.
Can you work with our existing moderation tools?+
Yes. ModSquad integrates with any toolset, customizes it, and optimizes it as part of our composable technology approach. We also have strong views on the best tool for each job and are happy to walk you through those recommendations.
How fast can you scale moderation during a crisis?+
ModSquad's distributed model provides roughly 40% surge capacity at any time. For planned events (product launches, campaigns, seasonal spikes), we pre-position additional Mods. For unplanned crises, we can activate our bench within hours.
Consulting
Build the Program, Not Just the Queue
Policy development, tooling strategy, workflow design, and AI integration — grounded in nearly two decades of operational experience. We can advise, implement, optimize, or stay on to operate.
Consulting services →