Industries
Nearly two decades across virtually every industry. We know the challenges, the regulations, and what your customers expect.
Gaming
Players expect instant, knowledgeable support from people who actually play. Slow responses, scripted answers, and outsourced staff who don't understand the game kill retention and community trust.
Player support, content moderation, community management, and play testing — staffed by gamers. We cover live ops, launch surges, toxic behavior, and multilingual communities across PC, console, and mobile.
Nearly two decades in gaming. Clients from indie studios to AAA publishers. 24/7 multilingual coverage in 55+ languages.
Travel & Hospitality
Travelers need help at all hours, in any language, often under stress. Booking issues, cancellations, and post-trip complaints require empathy and speed — not hold music.
High-touch customer support and brand protection from booking to post-trip. We handle reservations, loyalty programs, social media monitoring, and crisis response across every channel.
Clients include Tourism Ireland. We deliver increased engagement at lower cost with 24/7 global coverage.
E-Commerce & Retail
Support volume is unpredictable. Holiday surges, flash sales, returns season — you need teams that scale in real time without sacrificing quality or product knowledge.
We scale support teams up and down to match demand — Mods who know your catalog and your policies. Omnichannel coverage across chat, email, phone, and social.
Clients include Geneverse: zero queue lingering, 2-3x seasonal scaling with no ramp delay.
Technology & SaaS
Technical products need technical support. Generic BPO staff can't troubleshoot APIs, onboard customers, or manage developer communities.
Technical support and community management for SaaS platforms, developer tools, and tech products. Mods who understand your stack and resolve issues at Tier 1 and Tier 2.
Clients include Spotify (92% CSAT, 2x faster ramp, 1% shrinkage) and Vimeo (response time from 1 week to 10 minutes, 90%+ CSAT).
EdTech
Students and teachers don't have time for a support queue. EdTech support has to be fast, empathetic, and technically sharp — across time zones, devices, and accessibility needs.
We handle back-to-school spikes, LMS migrations, platform onboarding, and ongoing technical support for education platforms. Mods who understand the academic calendar and what's at stake when the platform is the classroom.
22% average cost savings, 87% CSAT for EdTech clients. Proven ability to handle enrollment-driven volume surges.
Media & Entertainment
User-generated content platforms face an endless stream of moderation challenges — hate speech, misinformation, copyright violations, and community management at scale.
Content moderation, community management, and trust & safety operations for media platforms, streaming services, and social networks. We wrote the playbook on digital trust.
Pioneered content moderation as an industry. Published the Digital Trust Playbook. Operating at scale since 2007.
Healthcare
Healthcare support requires HIPAA compliance, sensitivity, and precision. Patient-facing communication can't be handled by staff unfamiliar with regulatory requirements.
HIPAA-compliant customer support and patient engagement on our Cubeless secure workspace. Appointment scheduling, insurance inquiries, telehealth support, and patient follow-up.
SOC 2 Type 2 certified. HIPAA compliant. Cubeless secure workspace ensures data protection.
Financial Services
Financial services customers expect immediate, accurate support with zero tolerance for errors. Regulatory compliance (PCI-DSS, SOC 2) is non-negotiable.
PCI-DSS compliant customer support on our Cubeless secure workspace. Account inquiries, transaction support, fraud alerts, and onboarding — all within a secure, auditable environment.
PCI-DSS compliant. SOC 2 Type 2 certified. Cubeless secure workspace with DLP, identity management, and full audit trails.
Crypto & Web3
Web3 communities move fast and expect transparency. Token launches, wallet issues, and Discord moderation require people who understand the ecosystem.
Community management, content moderation, and customer support for crypto exchanges, DAOs, NFT platforms, and Web3 projects. We moderate Discord, Telegram, and social channels at scale.
Early mover in crypto/Web3 community management. Experienced with high-volume Discord and Telegram moderation.
Metaverse & Virtual Worlds
Virtual worlds need real support. User safety, content moderation, and community management in immersive environments require specialized expertise.
Moderation and community management for virtual worlds, social VR platforms, and immersive experiences. Our original name was Metaverse Mod Squad — we've been here since the beginning.
Founded as Metaverse Mod Squad in 2007. Virtual world community management and user safety since day one.
Non-Profit
Non-profits need to engage donors, manage volunteers, and moderate communities — often with limited budgets and high emotional stakes.
Community management, social media support, and donor engagement for mission-driven organizations. The same quality and scale we deliver to the world's biggest brands — at a price that works for non-profits.
Wounded Warrior Project: 170K members, 24/7 moderation. Long-standing Extra Life partnership.