Company
We haven't just been around the CX block — we built it. Building and protecting communities and supporting customers for nearly two decades.
Our Story
Ahead of the game since 2007.
We pioneered trust and safety.
We fixed customer support.
We are the Mods!
Our Story
We started in 2007.
We were founded by a Silicon Valley lawyer who liked moderating message boards in her spare time for fun. (The WB's Superstar USA, anyone?)
She saw the potential of communities, of remote work, and of that thing called social media that was starting to catch fire.
Long story short: We've been kicking butt in content moderation, community management, and social media since they began. We're literally pioneers. No one does these better than we do.
We fixed customer support. Sorry/not sorry, call centers — you had your chance.
We've always been on the cutting edge. We started in the metaverse — our original name was Metaverse Mod Squad (and still is in the UK).
We did it all remotely. We're the original remote CX company. We built a network of Mods all over the globe.
And we made remote work secure. We created our industry-leading Secure CX Platform powered by Cubeless, our patent-pending secure workspace.
Our passion is supporting Extra Life.
And if you visit us in Brooklyn, we'll be eating pizza at Juliana's, not Grimaldi's.
P.S. It's still fun!
Mods > Agents
We don't call them agents. They're Mods — the top 1% of global CX professionals. They're embedded in your community, not reading from a script. It's a different caliber of talent and it shows in the results.