The Mods
Top 1% of global CX and T&S professionals. Self-selected specialists who choose their projects based on domain interest and expertise.
Who are the Mods?
The Mods are our crew on the front lines — answering support tickets, moderating content, managing communities, and running social operations. If you've ever had amazing customer support or discovered a thriving online community, chances are it was ModSquad behind the scenes making it happen. We've been the team behind some of the world's biggest brands for nearly two decades.
Mods > Agents
Mods pick their projects based on domain interest and expertise. Your customers work with people who actually know the product, the industry, and the community.
90+ countries, 55+ languages and dialects. In-market specialists who live in the culture — native speakers, not translated scripts.
Stay-at-home parents, students, retirees, military spouses, career CX professionals. People from all walks of life who do their best work from wherever they are. That diversity makes the team stronger.
1% annual shrinkage vs. 15–30% industry average. Knowledge compounds instead of resetting. The team gets better over time.
What clients say about them
ModSquad is switched on. They proactively identify and address issues. It's changed our operation for the better.