Distributed vs. Call Centers
Why the best talent doesn't sit in cubicles.
The industry default
Many outsourcers claim to be remote, but they aren't. They recruit from regions around their call centers and let people work from home on occasion. Geography still constrains their talent pool, language coverage, and scheduling flexibility. They resisted remote until the pandemic forced their hand. Today, they still don't get it.
Our Alternative
Remote-native since 2007
ModSquad has been a distributed company from day one. Our network of Mods spans 90+ countries, 55+ languages, and every time zone.
We recruit in cost-efficient regions and aren't constrained by traditional 8-hour shifts — the heart of our on-demand, scalable, hourly model.
Mods pick the brands, industries, and work they know. Self-selected specialists who stay.
Native speakers who live in the culture, not offshore agents reading translated scripts. Need Japanese speakers who know Ireland? You won't find them in a call center in Tbilisi — but we have them.
Our globally distributed network is your insurance policy against regional disasters. No single point of failure.
Cubeless secure workspace — SOC 2 Type 2, HIPAA, PCI-DSS compliant. Built for distributed work from the start.
Our experience
At Spotify, ModSquad operates across 67 countries and 18 languages — alongside Concentrix and Sutherland. We ramp international teams 2x faster because we don't need to build a facility first.
ModSquad has demonstrated the ability to staff for any language, line of business, or hours of operation needed.
Go Deeper
Your talent pool shouldn't be limited to a zip code.
Let's talk about how distributed can benefit your operation.
Let's Talk