The ModSquad Difference

We care. It sounds a bit hokey, but it's true.

Your long-term success is the key to ours.

Customer support and community engagement aren't commodities or "cost centers”; we don't treat them as such. Your CX services should always provide value, ROI, and brand loyalty.

Real value comes from forging connections with your customers and community. This is our wheelhouse. We were moderators and community managers first. We bring that perspective and experience to our customer support services.

Quality and cost are not a zero-sum game. Great customer and community experiences don’t have to break the bank.

The secret is simple. Follow the data. Innovate when necessary. Continuously optimize.

We focus on the outcomes you need and then steer our platform to get you there.

We’ve never been afraid to do things differently to get a better result.

You get a more efficient, higher EQ and knowledgeable team because we've transformed how we assemble, forecast, onboard, deploy, manage, and QA our people.

You get technical solutions that have a measureable impact because we integrate AI and automation, industry-leading technology, and our own tools and workflows strategically aligned with your goals.

Enterprise expertise with the agility, speed, and spunk of a startup. Scale quickly anywhere around the globe. We’ll never hold you back or drag you down.

And we do it transparently so you’re always in control.

We call it SourceUp. It's outsourcing — done right.