Security
The Platform
ModSquad's Secure CX Platform
Powered by Cubeless™
Modular. Configurable. Compliant.
Get the exact level of security your project requires.
Services such as customer support, content moderation, social media, and community management all demand protection of your customers’ data. Our secure CX platform is a flexible and modular approach, customized to your data security and privacy needs and created so that you always have the right level of protection your business requires.
This platform delivers security without borders. It’s insurance for business continuity. It’s customer experience freedom, so you can focus on the bottom line while we focus on compliance and secure customer experience interactions. It’s the result of over 15 years experience securing a remote workforce.
Here’s how it works.
The Secure Platform
This CX platform is a proprietary mix of standards, compliant software, and systems. It is reinforced with comprehensive policies, training, and education for all our CX experts — The Mods.
Industry Leading
Baseline Security
For every project, we secure every node in the CX pipeline from the Mod to the cloud and back.
Mods
Every Mod is background checked. Onboarding includes security awareness orientation and technical overview with mandatory annual refreshers.
Device / Endpoint
Every endpoint has anti-virus software, firewalls, and required software patches prescribed and verified by our security team every time the Mod logs into the system.
Connection & Cloud Access
Access control is multi-layered including Single Sign On (SSO), Multi-Factor Authentication (MFA), and Geo-location verification. All network traffic is secure and encrypted through a variety of layers in transit and at rest (optionally including SD-WAN and an Intrusion Protection System (IPS)).
Enhanced Endpoint Protection
The Cubeless Workspace
All work happens within a segmented environment on the computer: the Cubeless Workspace. The infrastructure is highly redundant, with upwards of 99.99% uptime. The workspace contains your data with the ability to prevent screen capture, cut/paste functionality (outside of the secure environment), local storage, and removable media. Cloud AV and Data Loss Prevention (DLP) scans further protect the workspace. When needed, the Cubeless Workspace also provides optional cloud-secured, non-persistent storage.
Enhanced Agent Security
Biometric Authentication
Ensure the Mod behind the device is who they say they are. Optional non-invasive biometric monitoring detects changes in agent behavior, prevents further action, and requests additional authentication if it thinks a different user has taken over the computer. Additional options include photo verification of the user.
Compliant
Security Standards
SOC2 Type 2
HIPAA
PCI-DSS
We also offer enhanced physical security. Ask us about our operations centers.
The ModSquad Secure Platform seamlessly integrates with any software and system that your business already uses, ensuring that our team becomes a secure extension of your team. Keep your CX workflows fast and frictionless. Behind the scenes, we’re continually innovating to keep you on the leading edge so your security remains current in a constantly evolving world of threats. We’ve taken the guesswork out of keeping your data secure.
Why Cubeless from ModSquad? Well, we went on a bit of a rant about that. Read The Manifesto.
Let’s talk about how ModSquad can secure all things CX.
