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Give the support your customers deserve.
ModSquad understands the power of today’s customer. That’s why we match you with Mods whose passion for your brand will ensure top-level customer support. Whether you’re large or small, growing or rightsizing, ModSquad has a scalable solution that’s right for you. Need customer support during holidays, product launches, or marketing events? With 24/7/365 availability, our managed support teams can cover peak traffic periods with ease.
- Responding to customers via general, tech, and Tier 2 support
- Providing web, e-mail, voice, live-chat, mobile, in-game, and social support
- Fluency in many CRM and help desk systems
- Utilizing and updating knowledge-based management systems
- Escalating critical issues to stakeholders
- Customer support and experience strategy
- Customer journey development
- Process, policy, and best-practice definition and execution
- Implementation and training on CRM and help desk solutions
- Creation of such content as standard responses, FAQs, and KB articles
- Development and delivery of customized training programs
- Multilingual support in 50+ languages and dialects
- Tailored schedules to support your customers when they need you
- Fully dedicated agents, or share them with other projects
- Up to 24/7/365 available; we work holidays so you don’t have to
- Big or small projects welcome
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