24-hour gaming fundraiser Extra Life, coming Nov. 3.
Give the support your customers deserve.
ModSquad understands the power of today’s customer. That’s why we match you with Mods whose passion for your brand will ensure top-level customer support. Whether you’re large or small, growing or rightsizing, ModSquad has a scalable solution that’s right for you. Need customer support during holidays, product launches, or marketing events? With 24/7/365 availability, our managed support teams can cover peak traffic periods with ease.
- Responding to customers via general, tech, and Tier 2 support
- Providing web, e-mail, voice, live-chat, mobile, in-game, and social support
- Fluency in many CRM and help desk systems
- Utilizing and updating knowledge-based management systems
- Escalating critical issues to stakeholders
- Customer support and experience strategy
- Customer journey development
- Process, policy, and best-practice definition and execution
- Implementation and training on CRM and help desk solutions
- Creation of such content as standard responses, FAQs, and KB articles
- Development and delivery of customized training programs
- Multilingual support in 50+ languages and dialects
- Tailored schedules to support your customers when they need you
- Fully dedicated agents, or share them with other projects
- Up to 24/7/365 available; we work holidays so you don’t have to
- Big or small projects welcome
Get To Know Us
To get in touch use the contact form below.