The Industry Leader in Remote CX Services
WFH isn't remotely the same.
True Remote CX Services
Lots of outsourcers claim to be remote, but they aren’t. They still recruit their agents from regionally bound call centers — they just let them work from home on occasion. For them it isn’t about innovation. They resisted remote until the pandemic forced their hand. Today, they still don’t get it.
At ModSquad, our team isn’t shackled to call centers. Our network of Mods is distributed all over the globe in over 90 countries. They speak over 55 languages and dialects.
We’ve known the power of remote — of true remote — since day one, and we’ve been perfecting it ever since. The distributed workforce is foundational to our modern CX approach. It's the secret behind the quality, flexibility, and scalability of our outsourced services.
How You Benefit
Cost Reduction
Not only are we able to recruit in cost-efficient regions, remote means we’re not constrained by traditional 8-hour shifts. It's the heart of our on-demand, scaleable, hourly model.
Unparalleled Efficiency
There’s all the difference in the world between our workflows and processes that have been honed over almost two decades of remote work and a part-time, Frankensteined hybrid “solution”.
The Best Team on the Planet
Our Mods represent the top 1% of the global talent pool. They're literally the best in the world at what they do.
State of the Art Security
Our patent-pending secure platform, Cubeless, ensures industry-leading security and compliance for our projects. It’s not just the best security solution for remote work; it’s also the best security solution for brick-and-mortar locations too.
In-Market Specialization
You can target the exact language, dialect, and region of your customers or community.
True Business Continuity
Our globally distributed network of Mods is your insurance policy against regional disasters.