Great CX? It Was Probably the Mods.
Mods > Agents
The Mods are our crew on the CX front lines interacting with customers and engaging audiences. They’re the ones answering support tickets, moderating content, managing communities, and holding it down on social.
If you’ve ever had great customer support or enjoyed an online community, it was probably the Mods behind the scenes being helpful, ensuring your safety, and keeping everyone engaged. We've been the CX team behind the world's greatest brands for over 15 years.
C'mon, do these look like mere agents or representatives to you?
So what makes Mods different?
Glad you asked.
They’re Your Fans and Customers
Recognize `em? — They sure know you. Why?
We don’t assign them — they pick you!
Mods choose their own projects. They pick the brands, the industries, and the type of work that they know and love.
Your customers will enjoy working with people who just get it. You’ll see higher CSATs and stronger engagement.
You’ll see a more efficient team that isn’t confused and apathetic. You’ll see a more proactive team anticipating issues rather than fumbling through scripts.
You’ll finally have a team that cares as much as you do.
They’re Experienced Pros
We accept only the top 1% of CX experts from a global talent pool. Our Mods are literally the best in the world.
These aren’t folks who settled for CX work — it’s their passion. These are people who love being online, helping others, and building communities.
They’re savvy and sharp, experienced and empathetic. They’ve got the technical chops and the soft skills to deliver the best CX for you.
They’re Amazing People
They’re stay at home parents and grandparents. They’re students and retirees. They’re ex-military and military spouses. They’re folks for whom working remotely isn’t a perk, it’s a requirement. They’re people from all walks of life who love CX, require a flexible schedule, and appreciate being able to work from home.
The Mods Are Everywhere
You can find Mods in over 90 countries speaking over 50 languages. If on the slight chance we don’t have Mods that speak the language you need or aren't in the market you’re targeting, we’ll go out and recruit them.
It really isn't fair to call our Mods "agents" — so we don't!
Upgrade Your CX Team Today
Give us a shout we'll show you how you the right team can make all the difference.
Looking For Your New Gig?
We could use someone like you in our crew.