Parking & Mobility

Modern Solutions that Scale Smarter and Serve Better

From self-service kiosks to micro-mobility trends, we’ll show you how our ModSquad can help you adapt, scale, and deliver exceptional customer experiences with ease—all the while keeping an eye on cost.

ModSquad drives success one project at a time

Trusted by Leaders in Parking, Mobility, and Transportation

Flowbird, Passport Parking, Phoenix Airport, DFW International Airport, and Alto

The ModSquad Guide for Mobility & Parking

Drive Success with a Modern Customer Support Strategy

Park it here and read a while

Customer Support

Omnichannel customer care and technical support services scaled precisely to meet demand.

Moderation & Community

Protect your brand and ensure trust and safety while building the vibrant community every brand wants.

Strategy, Consulting, & Analytics

From planning and reporting to AI and automation ingegration, we have the expertise to supercharge your services.

I’ve worked with many vendors in the past, and most couldn’t offer scalable multi-language support, crisis management, or out-of-the-box, unscripted engagement; that level of service simply wasn’t available.
— John Valadez
Social Media Manager
Dallas Fort Worth International Airport

Over the past two years, ModSquad has been our essential customer experience partner, helping us scale and fuel our expansion to over 200 municipalities across the US. They’ve greatly shortened our average call times, significantly lowered our cost per call, all the while improving quality along every step change in volume we’ve given them.
— Jeff Nethery
Product Support Director
Flowbird US

Why does CSAT matter so much?

Parking and Mobility company's might think they can ignore CSAT. Our research says they shouldn't.

Convenience: The $18B Opportunity

The parking and mobility is industry is changing. Competition is everywhere. Here's how to win.

Make it or break it: CX before, during and after a tech upgrade

When you upgrade your infrastructure, upgrade your support. It's essential.

How to Optimize Support Costs in the Mobility Industry

The things that drive support costs up, and how to keep them down.

Smarter support to keep your customers moving

Increase Loyalty & Retention – Keep riders and drivers engaged.
Cut Costs, Maximize Efficiency – Smarter support, lower expenses.
Seamless Service – From bookings to real-time resolutions.
Always On, Always There – 24/7 multilingual support.