Customer Support

Customer Support Is a Challenge

Tell us if this sounds familiar.

You’re in charge of CS. You’ve got a budget.

You need to be prepared for anything — good or bad. Product launches, viral growth, seasonal spikes, unexpected lulls. You never want to get caught shorthanded, or stuck overstaffed.

In-house is expensive. Ramping up is slow. Downsizing is painful. You never have exactly the amount of coverage you need.

You look for help, but...

Traditional Outsourcing Is a Bait and Switch

Those outdated call centers love to talk about their solution — the same one-size-fits-none solution they’ve been peddling since the '70s.

They try to lure you in with cheap hourly rates, but then sell you FTEs. They claim to make you more flexible, then they lock you into rigid contracts. They promise to help you scale but ramping up is slow and painful. And forget about reducing resources. They claim they’re good at what they do, that they’re experts — but their reputation speaks for itself.

There’s a Better Solution

There’s a solution specifically tailored to you. One that looks at your data and your goals and then assembles the team, the tools, and the workflows to get the job done the right way — your way.

There’s a solution that gives you control and flexibility. One that lets you keep your hand on the dial. One that lets you quickly scale up (and down) so you’re never shorthanded or overstaffed.

There’s a solution that gives you in-house quality. One with high CSAT scores and support so on-brand your customers will think it's you.

There’s a solution that is truly cost effective. One that deploys hourly resources exactly where you need them. One that values efficiency and optimization. One that drives real value by reducing cost per ticket.

The solution is ModSquad.