Content Moderation

We are the Mods!

When it comes to protecting your audience and safeguarding your brand, there’s one clear choice: the company that pioneered moderation. We got our start when moderation was focused on forums and message boards. Most people weren’t even on social, much less getting banned from it.

Moderation is why we started the company. It’s in our name.

UGC is everywhere. Moderating it is business critical.

Content moderation is fundamental to trust and safety.

You need to moderate every type of content on every platform you're on: from text and images to video and live streams, from games to virtual worlds. You need that approach to extend to all the geographic markets and languages you support. You need it to scale.

Get it right and you lay the foundation for a safe, vibrant community. Get it wrong and any number of bad things might follow.

Where do you turn for help?

Traditional outsourcing isn’t up to the task.

These days, everyone offers content moderation services: contact centers, BPOs, and even digital agencies.

They see moderation as a simple “staffing” problem. They assume it’s easy — just delete the bad stuff, right? Their solution? Low skill FTEs.

Their “solution” didn’t work for customer support. It doesn’t work for moderation either.

Do they “get” your community and speak its lingo? Do they speak the languages your audience speaks? Can they scale up quickly when you need them to, or down when you don’t? Do they understand online behavior? Are they improving your community or just punching a clock?

Real moderation requires seasoned pros.

Real moderation knows this isn’t a simple staffing problem to be solved with a temp agency mentality. Moderation is much more than throwing FTEs at UGC.

Real moderation deploys Mods tactically by the hour to moderate content in the most efficient way possible. It prevents you from being shorthanded or overstaffed.

A real solution can scale up quickly when you need it, and back down when you don’t. A real moderation solution gives you that control.

Real moderation requires context and care. It requires a team that understands your brand and your community. A team that also understands the complex matrix of online behavior. It knows what to look for early to prevent problems later.

A real solution keeps the community safe without stifling it. It allows your community to flourish.

Real moderation is more than just what you delete and what you approve. It’s what you like and reshare, what you ignore and what you amplify.

Professional moderators know the right tools for the job. They understand cutting-edge AI and ML, and how to get the most of them.

A real moderation solution keeps you future-proof. It gives you the flexibility to pivot to new channels and platforms. (There’s always something new.)

And professional moderation means protecting the moderators on the front lines by providing resilience and wellness services.

ModSquad is the original, professional moderation solution.

We’ve been bringing order to chaos in every type of community on every platform for over 15 years. We have the experience and hard won wisdom that comes from doing this job professionally. No one knows more about online behavior than us.

You can go with the other guys, but is it worth risking your community and your brand to amateurs?