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Mod of the Month — August 2021

This month we’re upping the ante with a Mod who’s all-in on providing excellent customer support. It’s time to lay our cards on the table and introduce you to poker-loving Jaimmy C., our latest Mod of the Month.

Jaimmy first came to us in 2020, after looking for a remote job that would let her set her own schedule, giving her the flexibility she needed to care for her mother. Right from the beginning, ModSquad was a perfect fit for Jaimmy, who quickly made a name for herself. From Mods to managers to clients, everyone who works with Jaimmy can’t help but rave about her shining personality and her drive to excel.

Getting such recognition, particularly from a client, is a big deal, as Jaimmy can attest. “One of my managers messaged me that the client personally reached out to them to let them know that they were very happy with how I handled a call. The client described me as sweet and personable; that just truly made my day!”

The ability to project a warm and welcoming personality to customers is an essential skill, notes Jaimmy. “It’s often hard to portray positivity through a phone call. I’ve heard that if you smile while you’re talking, then the person on the other end will hear the happy tone in your voice.” That’s true: Lucky customers who have a chance to talk to Jaimmy will certainly hear a smile that can light up a room!

Another trick she shared was to infuse passion into one’s work, something that we at ModSquad have stood behind for years. One of Jaimmy’s passions is food, which fits into her current role providing support on behalf of a healthy meal delivery service client. She enjoys the chance to try new recipes and connect with fellow foodies over their shared interests.

In fact, Jaimmy loves elevating everyday foods from ordinary to extraordinary. Take, for example, her favorite treat — French fries. We’re not talking about the typical greasy spoon’s salty snack. Jaimmy brings fries to a whole new level, cooking them in duck fat and topping them with Gruyère cheese or freshly dusted in truffle salt. It’s the perfect elegant treat to be enjoyed by a pool, she says.

Of course, Jaimmy is passionate about more than just food. As we mentioned earlier, she’s also an avid poker player, calling it her “number-one hobby and passion in life.” Having learned to play when she was five, she has a deep love for the game and its many variations. But that’s not all: This culinary card shark is also a globetrotting traveler who’s visited North America, South America, Europe, and Asia.

We could go on and on (we haven’t even touched on her love for comics!), but her colleagues would like to say a few words first:

“I actually brought Jaimmy into ModSquad, and I can tell you that even from her very first orientation session, she had that ‘thing’ that stands out, which you just recognize. You know they’re going to excel in all that they do. That’s Jaimmy. She has always asked good questions, learns fast, adapts fast, and is a great worker. I wish I could clone her several times over.”
— Aunya R., Associate Recruiter

“Jaimmy has been with ModSquad for less than a year and has truly shined in that time. I would bring Jaimmy to all my projects if I could. She is reliable, dedicated, and has an amazing collaborative spirit. She always looks out for her colleagues and has top-notch QA and productivity, no matter what she’s doing. Jaimmy is a rock star!”
— Stephanie L., Project Manager

“Jaimmy is an all-around awesome Mod who’s always up to the challenge. A fantastic worker who’s ready to help in any way she can, Jaimmy receives high praise from our clients and colleagues. She’s a great asset to ModSquad.”
— Jason R., Assistant Project Manager

“When I interviewed Jaimmy, I said that she was a rock star and probably one of the best people I’ve ever interviewed, based on her professionalism, skill set, and go-getter attitude. She didn’t disappoint in the least. Jimmy always goes above and beyond to help her coworkers and the client. She was called out by the client on several occasions because of her stupendous work ethic and the attention to the level of detail they were seeking.”
— Ivy C., Project Manager

Before we wrap things up, let’s take a moment to get to know Jaimee’s lighter side with a series of silly questions. Check out her answers below.

What’s the most hilarious fact you know?
Yoda’s look was inspired by Albert Einstein. (You can’t unsee it now either, right?)

If you could talk to any fictional character, who would it be?
Professor X of the X-Men, so I can have him read minds for me.

Give yourself a nickname.
J to the Fish. (It’s poker related.)

What is the worst/most annoying catchphrase?
“Let’s circle back.” Why? Let’s just talk now!

What musical instrument has the most annoying sound?
I’ve never been a fan of any brass instruments.

Would you rather be a mage or a barbarian?
Hands down a mage. Who doesn’t want to attend Hogwarts?

What’s your secret talent?
I can actually read people’s minds. Just kidding — I wish! Actually, I have played piano since I was four, and was competitive for more than 10 years.

Please join us in congratulating Jaimmy in the comments section below! To read about other great Mods, check out our Mod of the Month page.

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Talk Back

Gina
Posted on September 10, 2021

Congratulations! I wish you lived closer and could give piano lessons to my daughter! 🙂 So glad to have you on Team ModSquad! w00t w00t

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