Most Outsourcing Belongs in the Outhouse
(Pardon our French)
Traditional outsourcing isn’t the answer
Traditional outsourcing has always promised cheap CX services, so long as you don’t care about quality. They lure you in with low hourly teaser rates. Then once they’ve got you trapped, it’s too late.
Everyone knows how bad the quality is – especially your customers and community.
You find out that what they’re actually selling are FTEs, not hourly services. The terms are inflexible, the out-clauses are long, the minimums are high. That initially low hourly rate transforms into an astronomical total cost of ownership (TCO).
So you’re stuck with high costs, low quality, and no easy way out.
There's a better solution
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