COST-EFFICIENT SEASONAL SUPPORT
Get customized, flexible coverage that matches your exact needs.
Scalable, On-Demand Services
Ramp up and scale back to accommodate peaks and valleys.
WORRY-FREE OUTSOURCING
Leave the hiring, training, and rightsizing to us.
A PROVEN TRACK RECORD
On-demand world class service since 2007
THE MODSQUAD DIFFERENCE
Superior Quality
Expert agents, unequalled agility: The best of outsourcing, ready at a moment’s notice
Ongoing Savings
A custom-made solution that saves you money
Fans For Hire
Supplement your team with seasoned pros (“Mods”) who compete to work on brands they love
Capabilities
Multilingual
50+ languages and dialects
Onshore, Nearshore or Offshore
Mods in 70+ countries
24/7/365
Real-time engagement — nights, weekends, holidays
Omnichannel Support
Phone, email, text, live chat, social, in-app, and in-game
Help-Desk Expertise
Fluent in many systems; implementation and training available
Seamless Integration
Using in-place solutions or help deploying new tools
What our Clients have to Say
"Not only has ModSquad helped us retain customers, but through excellent CS the Mods have converted free users to paying customers."— Nicole Cheek
Manager of Customer Engagement
National Geographic Animal Jam
"ModSquad was fantastic to work with. They were very patient and definitely helped out. There’s been a dramatic change in how we do business here, an absolute change for the better."— Michael Johnson
Project Manager
Phoenix Sky Harbor Airport
"I cannot emphasize enough how valuable their work and their reliability is to me."— Richard Kiernan
Head of Customer Care
Wooga
“ModSquad is certainly a part of our tremendous spike in engagement.”— Casey Norton
VP Communications & Marketing
Dallas Fort Worth International Airport