Customer Service
State of the Union

A ModSquad Infographic

Consumers have more methods than ever before to connect with customer service teams. With greater expectations from buyers, it's imperative to meet this demand with omnichannel support. Find out how the global customer base views the current state of customer service, and how it affects companies like yours.

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"Even during high seasonal spikes, the Mods were able to maintain a quality increase in customer experience."

— Justin Winter, CEO of Diamond Candles

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How Customer Service Affects Business

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Spine-tingling cautionary stories of companies that dare to frustrate their customers.

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The Call Center: Vital to your Business

Texting, e-mail, chat, videoconferencing... Nobody uses the phone anymore, right? Wrong!

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