Today's consumers have access to more feedback and reviews than ever before. One of the most influential elements of any transaction is the customer service experience. Find out what kind of impact good and bad customer service can have on a medium-sized business.
— Justin Winter, CEO of Diamond Candles
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Texting, e-mail, chat, videoconferencing... Nobody uses the phone anymore, right? Wrong!
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Find out how the global customer base views the current state of customer service.
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Spine-tingling cautionary stories of companies that dare to frustrate their customers.
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