Customer Story

A Wildly Successful Customer Service Solution

Animal Jam

Cs animal jam

As the popularity of National Geographic’s online game Animal Jam increased, the staff could not keep pace with the increased customer service demands. ModSquad offered the ideal solution.

With an on-demand workforce that includes experts in moderation and customer service for a host of global gaming and entertainment brands, ModSquad helped NG’s Animal Jam address demand in a cost-effective and efficient manner.

Learn how ModSquad converted free users to paying customers; how the Mods have increased positive CSAT scores while handling 18 times the number of tickets as when they started; and why Animal Jam relied on ModSquad to uphold their high standards.

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"ModSquad stood head and shoulders above the rest."

— Carter Pham, Community Manager at Animal Jam

Tales from the Mods: Additional Resources

Customer Story

Reading Rainbow

When a beloved children’s TV show needed to reach a new digital audience, ModSquad made it happen.

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Data Sheet

Customer Support

Finding someone who speaks your customer’s language (literally and figuratively) is easier than ever.

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Customer Story

Picaboo

ModSquad handled a 400% increase in CS and engagement needs during Picaboo’s holiday peak.

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