As the popularity of National Geographic’s online game Animal Jam increased, the staff could not keep pace with the increased customer service demands. ModSquad offered the ideal solution.
With an on-demand workforce that includes experts in moderation and customer service for a host of global gaming and entertainment brands, ModSquad helped NG’s Animal Jam address demand in a cost-effective and efficient manner.
Learn how ModSquad converted free users to paying customers; how the Mods have increased positive CSAT scores while handling 18 times the number of tickets as when they started; and why Animal Jam relied on ModSquad to uphold their high standards.
— Carter Pham, Community Manager at Animal Jam
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