Case Study

Burn the Candle at Both Ends with our Seasonal Customer Support

Cs seasonal support

The holiday season is an opportunity for huge revenue growth. Yet along with the sales uptick comes a big increase in various support requests, from customer service calls and e-mails to customer complaints, comments, and requests on social media. Want to respond to and engage your audience without having to hire and train seasonal staff? You can — and it only takes one call.

This snappy download — suitable for framing — reveals how some of today’s most successful online merchants made the most of the holiday rush. Download this PDF and discover: why Diamond Candles never worries about customer-support scaling; how Jibjab expertly covered a nearly 1000% increase in tickets; why Picaboo gave up hiring and training — and never looked back; which e-merchants reaped the benefits of up to 300% more interactions; and how to find coverage for holidays and weekends without paying more.

(Spoiler alert: In each case, the Mods might have had something to do with it.)

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"Even during high seasonal spikes, the Mods were able to maintain a quality increase in customer experience."

— Justin Winter, CEO of Diamond Candles

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