Dallas Fort Worth International Airport had a five-year goal: to be one of the world’s top ten airports for customer engagement by 2020. The airport hovered somewhere in the middle of the top 20, and earning the reputation as a premier provider of social support would set DFW apart. To do this, DFW pulled in an expert team of professionals who specialize in white-glove social media moderation and management. They turned to ModSquad.
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