Case Study

MODSQUAD HELPS DFW AIRPORT'S SOCIAL MEDIA REACH NEW HEIGHTS

Award-winning engagement that protects and engages travelers.

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Cs dfw airport

MODSQUAD STICKS THE LANDING

Dallas Fort Worth International Airport had a five-year goal: to be one of the world’s top ten airports for customer engagement by 2020. The airport hovered somewhere in the middle of the top 20, and earning the reputation as a premier provider of social support would set DFW apart. To do this, DFW pulled in an expert team of professionals who specialize in white-glove social media moderation and management. They turned to ModSquad.

Learn how ModSquad:

  • Helped DFW deliver a 700%+ increase in social interactions
  • Brought about a 30% decrease in questions asked of the airport
  • Aided in landing DFW in the top five worldwide airports for customer engagement

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