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Shoptalk: ModSquad Attends the Retail & Ecommerce Power Event

ModSquad has created some outstanding partnerships with leading names in the retail and ecommerce industries over the years. In providing our clients with top-notch customer support, moderation, social media, and community management, we’ve stayed on top of the latest trends in consumer behavior, the retail landscape, and the delicate art of supporting our clients’ customers with top-level service.

Last year, we ventured out to the inaugural Shoptalk Europe event in Denmark, a confluence of retailers, brand representatives, and vendors like ModSquad. It was a great experience (which you can read about here), one that we’ve been looking forward to replicating. That’s why we’re excited to announce that we’ll be exhibiting at Shoptalk in Las Vegas, Nevada, from March 18 to 21. This event joins together Shoptalk’s U.S. and European events in a global gathering that’s expected to draw 8,000 attendees. From startups to established powerhouses, everyone who’s anyone in the retail and ecom sectors will be there.

ModSquad is pleased to represent the innovators working in support of retail and ecommerce companies. Savvy brands, seeking out cutting-edge strategies to best serve their digital customer base, look to companies like ModSquad to provide the expertise and sterling service they need to stay competitive in today’s marketplace. We look forward to meeting old and new friends from those brands, as well as our fellow innovators, later this month. We hope you’ll be among them.

Can’t-Miss Panels at Shoptalk 2018

We’ve gathered some of the panels and presentations we’re most looking forward to and think you’ll enjoy, too.

Chatbots and the Future of Messaging in Retail
Monday, March 19, 9:00 a.m. – 9:40 a.m.
Why we’re excited: We’ve been closely following the rise of AI technology and its use in customer-support chatbots, having supported chat programs for our clients for years. We’re looking forward to hearing about the experiences eBay, Facebook, and Viber have had using this technology. Find out more…
Delighting Customers Through Personal Interactions
Monday, March 19, 9:45 a.m. – 10:25 a.m.
Why we’re excited: As etailers move toward more personalized shopping experiences, ModSquad remains an integral part of that customer interaction. This panel brings together representatives from Pizza Hut, Sephora, and the Lionesque Group to reveal how they create meaningful customer connections. Find out more…
AR, VR, and Advances in Product Visualization
Monday, March 19, 5:15 p.m. – 5:55 p.m.
Why we’re excited: AR and VR have dominated the digital discussion for the past year, and we’re no strangers to providing support for those environments. In this panel, we’ll hear about how the Hershey Company, Wayfair, and Google are moving the AR/VR needle. Find out more…
Building Engaged Communities
Tuesday, March 20, 5:15 p.m. – 5:55 p.m.
Why we’re excited: We’re big advocates for building a better community and advise clients on best practices in planning for and maintaining a robust online community. So we’ll jump at the chance to hear how Aerie, e.l.f., and LoveCrafts engage their online communities. Find out more…

Quick quiz for Shoptalk attendees:

What’s the best way to save your company money during your visit to Shoptalk at The Venetian Las Vegas?

  • Gondola-hopping on a shopping spree in the Grand Canal Shoppes
  • Betting it all on “17” at the roulette table
  • Sitting down with ModSquad to learn how our flexible offerings can trim your budget and better serve your customers.

If you said C, you’ll want to set aside a few minutes to talk with us at Shoptalk, Discovery Zone space ET40

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