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ModSquad Wins Fourth Stevie Award for Customer Support Excellence

The Stevie Awards judges like us! They really like us!

If the awards ceremony for the esteemed Stevie Awards wasn’t remote this year, we’d have hopefully come up with something more eloquent than that upon accepting our latest award, which is — get this — our fourth Stevie overall! We were delighted to learn that we won the Bronze Stevie Award in the Sales & Customer Service category for Contact Center or Customer Service Outsourcing Provider of the Year. The Stevie is one of the world’s most highly regarded business awards, and their recognition is an exciting affirmation of Modsquad’s work.

This year, the Stevie Awards announced 2,300 nominations for companies in 51 countries. Those nods were determined by a judging committee populated with more than 160 business executives from across the globe. When those industry pros took a look at ModSquad, they definitely liked what they saw. 

When summarizing ModSquad’s achievements and our company’s unique offerings, the judges wrote: “By using top tools, processes, and procedures, ModSquad offers a modern approach to customer support. With the ability to scale up and down at a moment’s notice, ModSquad’s flexible coverage matches clients’ precise needs.” They also cited ModSquad’s response to the COVID-19 crisis to be “commendable,” highlighting the company’s regard for “employees’ well-being and delivering stellar support for world-class brands while offering flexible scheduling and meaningful work for people around the globe.”

More acclaim came from the judges as they heaped praised upon the fine folks who make up the very core of ModSquad — our Mods:

  • The Mods work hard and give 100%, which is proven by your results.
  • Love the diversity of the Mods and how this global presence allows you to have an equally diverse customer base.
  • Smart partnerships aided your growth and achievement levels. Well done!

“It’s an honor to be recognized by the Stevie Awards for the fourth time,” says ModSquad Founder and CEO Amy Pritchard. “The judges were very enthusiastic about how we have powered through the uncertainty and difficulties of the pandemic and created opportunities for workers and clients along the way. We are particularly appreciative of the consistent praise they offered our amazing network of worldwide Mods, whom they called ‘dedicated to excellence.’ I couldn’t agree more.”

We’re giving our latest Stevie Award a place of honor on the ModSquad trophy shelf. This recognition is particularly sweet, as it acknowledges the tremendous effort put forth by our fabulous Mods during these challenging times. We couldn’t do it without each and everyone of them, so to the Mods, all of our ModSquad colleagues, and the Stevie Awards organization and judging committee, we offer our sincere thanks. Here’s to all of you!

Read the full press release here.

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