It’s that time again! Our March Mod of the Month has magnificently mastered moderation, as well as less alliterative tasks of customer support and fraud prevention. Applauded by her colleagues for her can-do attitude and cheerful personality, the March 2017 Mod of the Month is none other than Kelsey Escolar!
Kelsey joined ModSquad in April 2016 and works out of our Sacramento, California operations center. In the year she’s been a Mod, she’s proven to be an invaluable asset, providing customer service, fraud monitoring, and social media moderation for a number of our apparel retail clients. She makes it very clear that she loves her work and the people she works with.
I have never worked with a more dynamic group of people. Management here is awesome and truly works to help everyone succeed. So far my employment for this company has been nothing short of a wonderful adventure.
For her first ModSquad project, Kelsey provided customer support via phone and email for our client J Brand, a premium denim and fashion company. She continues to work on our J Brand team, monitoring and regulating the team’s work around fraud prevention. Kelsey also handles time-sensitive payment disputes for our client Bendon, a purveyor of premium lingerie like Heidi Klum Intimates.
Kelsey is extremely passionate about all forms of customer support and loves collaborating with teammates to ensure both clients and customers get the best possible service. Her projects at ModSquad have allowed her to hone existing skills as well as learn new ones.
Working here has drastically expanded my skills and opened new doors for my personal goals within the company. Working with and alongside management is very fulfilling for me, and I truly enjoy interacting with my teams in order to provide the best experience for them and the customers we speak directly to.
When Kelsey isn’t working, she’s pursuing her passions as an artist. She currently makes large paintings, micro paintings, and sculptures from repurposed tree branches. The historical building she calls home in downtown Sacramento provides artist housing and allows Kelsey the opportunity to share her work with the public in its monthly studio gallery-type showings.
When asked about Kelsey, the project managers who’ve worked with her had no shortage of praise.
“Kelsey is a superstar at phone and ticket support, and she works ridiculously hard behind the scenes to make work go smoothly for the rest of her teams. She has taken point on helping establish and develop new tools and services for our clients, as well as helped mentor new Mods.
“She’s beloved by her teammates for her sunny can-do attitude, her infectious work ethic, her caring and fun-loving nature, and her ability to find the silver lining on any dark cloud. Our clients love her, too, because she’s attentive, professional, and detail-oriented, and she’s among the first to spot trends or issues that might need a client’s attention.
“I can count on Kelsey to take on any new assignment with a smile, always going above and beyond to conquer even the most mountainous of tasks. She takes teamwork to the next level!”
—Rabbit Korbin, Project Manager
“I could sing Kelsey’s praises for days, and it still would not be enough. She has quickly proven herself to be an invaluable part of our team, whether it’s working with management to handle sensitive issues or switching gears in an instant to change an existing workflow. Her work ethic is outstanding, her quality is amazing, and she’s always a happy ball of sunshine!”
—Crystal Litzau, Project Manager
“Kelsey does a near-flawless job on my project and takes so much stress off her managers’ shoulders. No matter how hectic a day gets, we know that Kelsey will get things done. She is so friendly and cheerful that just talking to her (even through Skype chat) makes my day better. Always hardworking, dedicated, and responsible, Kelsey is the perfect Mod!”
—Katie Bragg, Project Manager